IntHERrupt28 Aug 2023

INT 143: How to regain trust when it's lost

Are you struggling to trust others?

There are times in life when someone hurts you and makes it difficult for you to trust them again. Broken trust is hard to repair when emotions are high, including in co-worker relationships.

Returning to episode 113 of Int-HER-rupt, host Linda Yates revisits her conversation with Cheryl Nye. They discuss the importance of trust and how to respond when it is broken - whether in the workplace or in life.

Cheryl’s Background

After dabbling as an entrepreneur, Cheryl found her niche in corporate America. She is a data consultant who has worked with the same company for 17 years.
As a Toastmasters Club Sensor Toast member, she gained confidence in communication and leadership. This experience created the foundation for the work she does today.

The Importance of Trust

Nye calls trust the “foundation of all relationships” - whether at home or in the workplace.
Without trust, communication falls apart. If someone doesn’t trust their team leader to respect them, they won’t come forward if something goes wrong. Similarly, if a leader can’t trust their team members to follow through on projects, the work will fall on a few individuals or the leader themselves.
Once trust is lost, it can be hard to regain it, regardless of whether the person losing it is in a leadership position or not.

How to Recover From Broken Trust

Communication: If you have lost trust in someone in the workplace, communicate this with them as clearly and compassionately as possible. As Nye says in the episode, “Speak with love.” Understand your problem, and be upfront about it without condescension or negativity.
Accountability: If you have broken someone’s trust, take responsibility. Take the time to listen and understand how the other person is feeling. Apologize and plan how to improve - then follow through on that plan.
Nye and our host Linda Yates greatly emphasize leading with the heart. When time is taken to truly listen, understand, and change, trust can be...

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