#54: Stop Listening to Customers?!
Nudge26 Apr 2021

#54: Stop Listening to Customers?!

Customers lie all the time. In fact, we all lie, often without even knowing it. When asked, 25% of high school seniors say they’re in the top 1%. Often talking to customers can lead to bias, unreliable results. So my latest guest has a solution … stop talking to customers. Today, Adam Ferrier and I discuss why companies like Apple and IKEA don’t listen to their customers and how market research can make your brand bland. Adam’s book Stop Listening To The Customer: https://amzn.to/3oYTcDa Adam’s Agency Thinkerbell: https://www.thinkerbell.com/ The Science of Marketing Course: https://scienceofmarketing.teachable.com Sign up to the Nudge Mailing list: www.nudgepodcast.com/mailing-list

Episoder(290)

Why is it so hard to say no?

Why is it so hard to say no?

In 1963, the Milgram experiments revealed something unsettling.  Most people kept administering what they believed were painful electric shocks, not because they wanted to, but because they couldn’t ...

5 Jan 30min

The top 9 tips from 55 Nudge episodes in 2025

The top 9 tips from 55 Nudge episodes in 2025

In today’s special end-of-year episode, you’ll hear the best insights from Nudge in 2025. Hear from Prof. Gerd Gigerenzer, Richard Shotton, Bas Wouters, Philip Graves, Prof. Matt Johnson and a Behav...

29 Des 202528min

The nudge that persuaded Aussies to stop speeding

The nudge that persuaded Aussies to stop speeding

How would you encourage Australians to drive slower? That’s what today’s guest on Nudge, Adam Ferrier, had to do.  Being an applied behavioural scientist, he tackled this challenge in a novel way.  ...

22 Des 202520min

Don’t listen to this podcast

Don’t listen to this podcast

Seriously.  Don’t listen to this episode.  Whatever you do.  Don’t. Press.  Play. (Warning: this episode contains explicit language.) --- Adam’s agency: https://thinkerbell.com/ Adam’s books:...

15 Des 202520min

Why We’re Irrationally Loyal to Amazon Prime

Why We’re Irrationally Loyal to Amazon Prime

2 out of 3 internet users in the USA pay for Prime.  Yet, most of them are irrationally loyal.  They feel like the subscription provides more cost savings than reality.  Today, on Nudge, Richard Sh...

8 Des 202521min

Robert Cialdini: "Everyone Should Memorise This Persuasion Principle"

Robert Cialdini: "Everyone Should Memorise This Persuasion Principle"

His book Influence sold 5 million times.  He’s known as the Godfather of Influence.  He’s arguably the best-known behavioural science practitioner.  And he’s finally (after years of pestering) join...

1 Des 202527min

Why Everyone’s Suddenly Drinking Aperol Spritz

Why Everyone’s Suddenly Drinking Aperol Spritz

It’s the most popular cocktail in America.  But prior to 2015, almost nobody had heard of it.  So, how did Aperol Spritz become the world’s drink of choice?  By leveraging a well-known behavioural ...

24 Nov 202524min

Five science-backed tips to become a better leader

Five science-backed tips to become a better leader

My guest on today’s episode of Nudge has spent decades studying leaders.  I asked Prof. Adam Galinsky to share his top five (evidence-backed) leadership tips.  Want to become a better leader?  This...

17 Nov 202520min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
e24-podden
rss-penger-polser-og-politikk
rss-borsmorgen-okonominyhetene
pengepodden-2
utbytte
finansredaksjonen
livet-pa-veien-med-jan-erik-larssen
pengesnakk
morgenkaffen-med-finansavisen
rss-politisk-preik
liberal-halvtime
lederpodden
stormkast-med-valebrokk-stordalen
rss-sunn-okonomi
rss-markedspuls-2
tid-er-penger-en-podcast-med-peter-warren
lederskap-nhhs-podkast-om-ledelse