Episode 46: Serving those who Serve
Executive Shaman19 Des 2019

Episode 46: Serving those who Serve

Awesome work cultures engender amazing customer service. What is the difference between contexts where the customer is catered to (often at the expense of the employee) versus those where the customer actively participates (often for mutual benefit)? What do on the ground, customer service staff need from their leaders? Alex, who has been in this position for over 30 years!, and Krystal provide clear direction on how to help this population, sharing personal and evidence based lessons.

Episoder(64)

Episode 53: Start Using Words Powerfully

Episode 53: Start Using Words Powerfully

On Average, an adult uses over 7000 words a day. When is the last time someone said something to you at work and your attention peaked, your heart clapped or your body leaned forward? I'm sure you can...

6 Feb 202035min

Episode 51:  What's it all about? Start & Stop in Season 2

Episode 51: What's it all about? Start & Stop in Season 2

We are in a season of great opportunity, and also uncertainty.  Most of us function out of survival, success or transformation. In the course of a single day, we move in and out of each state. We are ...

20 Jan 20204min

Episode 50: (Only a Few) Lessons from Season 1

Episode 50: (Only a Few) Lessons from Season 1

50 episodes in a year. While there are too many individuals to name here, each cohost contributed insight, heart, meaning and partnership to this work. Tune into hear a few highlights, lessons, and re...

31 Des 201919min

Episode 49: Tricks of Transformation

Episode 49: Tricks of Transformation

Security and stability are essential needs, driving many beliefs, emotions and behaviors. We expect things to stay the same, and yet also live in a very uncertain world. Change occurs naturally. Whet...

29 Des 201930min

Episode 52: Getting Rid of Gossip

Episode 52: Getting Rid of Gossip

Many of us like to interact and exchange. We like to give and receive. Information (typically in the form of words or images) is the main thing we exchange at work. Often, teams and individuals meet t...

29 Des 201928min

Episode 48:  Leadership Ego

Episode 48: Leadership Ego

We all have "egos," or our standard self operating system. We often go about our tasks so quickly, or when want something to work so much, that we fail to see ourselves fully. We interact without havi...

26 Des 201940min

Episode 47: Make your Training Stick

Episode 47: Make your Training Stick

Is your training effective at building, sustaining and enhancing new skills? How you "teach an old dog new tricks" requires repetitive experience. Educators, instructors, trainers, and those in healin...

19 Des 201932min

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