Customer Success - The International Perspective

Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.

Customer Success has settled as a popular and prevalent practice for entire businesses across the globe. When it comes to individuals, it is important to cherish our own culture, but as CS professionals, we must cherish our customer relationships, especially at an international level. In today’s episode, our host, Adam Joseph, is joined by Interact Software’s Vice President of Customer Success, Kris Morrison, to chat about the importance of empathy, flexibility and adaptability with our customers. Listen now to look at the CS field from a rich and diverse perspective, and to learn why the attention to detail is a feature that both your customers and colleagues will find delightful.

Jump straight into:

(01:15) - On Kris’ unique and diverse background, and how he joined the CS ecosystem - “I had about 500 different cocktails, so my nickname became Cocktail Kris.”

(08:15) - Kris’ unintentional training and discovery of his love for CS - “We were just trying to create different things for the different customers we had.”

(11:00) - The importance of flexibility, attention to detail and an international perspective for CS roles - “You have to be able to adapt your approach to the folks that you’re dealing with.”

(16:55) - On COVID led digital transformation and the embracement of new trends of work - “It’s how we manage to maintain those social relationships, while giving folks the freedom to not be in an office 24/7.”

Resources

Connect with Kris via LinkedIn

Hosted by Adam Joseph, The Gamechanger Podcast is a show brought to you by Gainsight. For more information about all of our episodes, please visit https://www.gainsight.com/podcasts.

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