UVP - 190 - The Whole Team Says "I've Never Been Shown How To Do That"

UVP - 190 - The Whole Team Says "I've Never Been Shown How To Do That"

The team has been together for almost a year and yet they seem to be collectively saying "I've not been show how to do that..." about many things. Simple things. Are you ready to pull your hair out yet? We can understand why! Dr. Andy Roark and practice manager Stephanie Goss understand the pain and frustration this mailbag writer has over this exact situation. Plus they shared that when their leadership team give corrections to the group, it is met with feedback that they are being mean or bullying the team into doing what they want. Our writer asks "How do we hold them accountable, in a safe space, but still correct the deficiencies?" This is a FANTASTIC question so let’s get into this…

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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Episoder(430)

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418 - Should Your Veterinary Clinic Have an Angel Fund?

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9 Sep 48min

417 - How Much Financial Transparency Do Support Staff Need?

417 - How Much Financial Transparency Do Support Staff Need?

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2 Sep 39min

416 - Planning to Exit on Your Own Terms

416 - Planning to Exit on Your Own Terms

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31 Aug 38min

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

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26 Aug 51min

414 - Staff Are Leaving and Ownership Already Knows Why

414 - Staff Are Leaving and Ownership Already Knows Why

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19 Aug 43min

413 - Hired for Financial Impact, Denied Financial Access

413 - Hired for Financial Impact, Denied Financial Access

Dr. Andy Roark joins host Maria Pirita to respond to a mailbag from a practice manager who is denied access to financials like P&Ls, payroll, and bill paying, yet is evaluated and compensated based on...

12 Aug 45min

412 - Tech Team Lead Pulled In All Directions

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Dr. Andy Roark and Tyler Grogan, CVT, answer a mailbag question from a veterinary technician lead who feels like they’re failing because different doctors and leaders keep asking for conflicting chang...

5 Aug 39min

411 - How Do I Ask For a Raise in This Economy?

411 - How Do I Ask For a Raise in This Economy?

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