272 - Does Writing People Up Ruin Team Trust And Culture?

272 - Does Writing People Up Ruin Team Trust And Culture?

This week on the podcast, Dr. Andy Roark and practice management wiz, Stephanie Goss, tackle the intricacies of performance improvement plans in the veterinary setting that aren't all negative. The traditional approach has been carrot and stick when it comes to performance management. We know that approach is damaging to good culture where there is an environment of self-driven improvement and goals. This time, the mailbag brings us someone from the corporate world who is struggling to find balance between uplifting their team by creating psychological safety and still protecting the practice from a legal perspective through documentation of mistakes. The duo explores the dichotomy between transactional leadership and transformational leadership, shedding light on how both are truly necessary to run great cultures. Let's get into this episode!

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Episoder(430)

418 - Should Your Veterinary Clinic Have an Angel Fund?

418 - Should Your Veterinary Clinic Have an Angel Fund?

Should your veterinary clinic have an angel fund? That is the exact mailbag question that Maria Pirita brings to this episode, and she pulled in Uncharted member, Beth Mehaffey, co-founder of Pennridg...

9 Sep 48min

417 - How Much Financial Transparency Do Support Staff Need?

417 - How Much Financial Transparency Do Support Staff Need?

Maria Pirita welcomes Ron Sosa to discuss a mailbag question from an associate DVM asking how much financial transparency a clinic should share with staff and non-owner veterinarians so the team can s...

2 Sep 39min

416 - Planning to Exit on Your Own Terms

416 - Planning to Exit on Your Own Terms

Dr. Andy Roark hosts Dan Blumenthal, CEO and co-founder of Blue River Pet Care, to discuss winding down veterinary careers through succession planning, legacy, and creating flexibility for practice ow...

31 Aug 38min

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

A practice manager just acquired a second location with a loyal team and 26-year-old medicine. Dr. Andy Roark and Maria Pirita, CVPM, dig into how to modernize the care without making anyone feel outd...

26 Aug 51min

414 - Staff Are Leaving and Ownership Already Knows Why

414 - Staff Are Leaving and Ownership Already Knows Why

Their practice manager plays favorites and talks down to the team, and ownership already knows. So why hasn't anything changed? Maria Pirita, CVPM, and Ron Sosa, CVPM, break down what to do when you'r...

19 Aug 43min

413 - Hired for Financial Impact, Denied Financial Access

413 - Hired for Financial Impact, Denied Financial Access

Dr. Andy Roark joins host Maria Pirita to respond to a mailbag from a practice manager who is denied access to financials like P&Ls, payroll, and bill paying, yet is evaluated and compensated based on...

12 Aug 45min

412 - Tech Team Lead Pulled In All Directions

412 - Tech Team Lead Pulled In All Directions

Dr. Andy Roark and Tyler Grogan, CVT, answer a mailbag question from a veterinary technician lead who feels like they’re failing because different doctors and leaders keep asking for conflicting chang...

5 Aug 39min

411 - How Do I Ask For a Raise in This Economy?

411 - How Do I Ask For a Raise in This Economy?

Asking for a Raise in a Tough Economy, How Practice Managers Can Advocate Without Burning BridgesHost Maria Pirita and Dr. Andy Roark discuss a mailbag from a practice manager who has not received a r...

29 Jul 49min

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