Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Episoder(2227)

Sarah Jaffe, "From the Ashes: Grief and Transformation in a World on Fire" (Bold Type Books, 2024)

Sarah Jaffe, "From the Ashes: Grief and Transformation in a World on Fire" (Bold Type Books, 2024)

From the author of Work Won't Love You Back, a stirring examination of how collective grief can ignite powerful change. Our era is one of significant and substantial loss, yet we barely have time to a...

22 Apr 1h 7min

169* Hannah Arendt on Oases (JP)

169* Hannah Arendt on Oases (JP)

Our Recall This Buck series began by speaking with Christine Desan of Harvard Law School about how key ideas—and the actual currency, physical coins and bills— underlying the modern monetary system ge...

18 Apr 31min

Manuel Barcia, "Pirate Imperialism: Trade, Abolition, and Global Suppression of Maritime Raiding, 1825–1870" (Yale UP, 2026)

Manuel Barcia, "Pirate Imperialism: Trade, Abolition, and Global Suppression of Maritime Raiding, 1825–1870" (Yale UP, 2026)

In the middle decades of the nineteenth century, imperial powers around the world came into direct confrontation with local resistance in the form of maritime raiding. From the Atlantic basin to the w...

18 Apr 38min

Audrey Borowski, "Leibniz in His World: The Making of a Savant" (Princeton UP, 2026)

Audrey Borowski, "Leibniz in His World: The Making of a Savant" (Princeton UP, 2026)

Described by Voltaire as “perhaps a man of the most universal learning in Europe,” Gottfried Wilhelm Leibniz (1646–1716) is often portrayed as a rationalist and philosopher who was wholly detached fro...

17 Apr 1h 1min

Amanda Anderson and Simon During, "Humanities Theory" (Oxford UP, 2026)

Amanda Anderson and Simon During, "Humanities Theory" (Oxford UP, 2026)

Humanities Theory (Oxford UP, 2026) pioneers a new topic: the theory of the humanities. It is an urgent topic right now because the humanities face a suite of forceful new challenges and are in a peri...

17 Apr 1h 8min

Alisa Kessel, "Rape Fantasies: Rape Culture and the Persistence of Sexual Violence" (Oxford UP, 2025)

Alisa Kessel, "Rape Fantasies: Rape Culture and the Persistence of Sexual Violence" (Oxford UP, 2025)

Political theorist Alisa Kessel (University of Puget Sound) has an important and impressive new book, Rape Fantasies: Rape Culture and the Persistence of Sexual Violence. Kessel’s research grew out of...

16 Apr 1h 13min

Devika Dutt et al., "Decolonizing Economics: An Introduction" (Polity Press, 2025)

Devika Dutt et al., "Decolonizing Economics: An Introduction" (Polity Press, 2025)

Decolonization has long been debated across the social sciences, but the economics discipline has so far avoided such critical engagement. Decolonizing Economics: An Introduction (Polity, 2024) provi...

15 Apr 1h 8min

Donald Sassoon, "Revolutions: A New History" (Verso Books, 2025)

Donald Sassoon, "Revolutions: A New History" (Verso Books, 2025)

Revolutions: A New History (Verso Books, 2025) is a sparkling account of political upheaval and the power of history. We think of revolutions in terms of fleeting events, such as the fall of the Basti...

14 Apr 55min

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