Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Graham Harman, "Waves and Stones: The Continuous and the Discontinuous in Human Thought" (Allen Lane, 2025)

Graham Harman, "Waves and Stones: The Continuous and the Discontinuous in Human Thought" (Allen Lane, 2025)

A new exploration of our conception of reality, by one of the world’s most influential philosophers.How do we understand the world and our place in it? Do our lives consist of a small number of dramat...

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Negar Mansouri and Daniel R. Quiroga-Villamarín eds., "Ways of Seeing International Organisations: New Perspectives for International Institutional Law" (Cambridge UP, 2025

Negar Mansouri and Daniel R. Quiroga-Villamarín eds., "Ways of Seeing International Organisations: New Perspectives for International Institutional Law" (Cambridge UP, 2025

For decades, the field of scholarship that studies the law and practice of international organisations -also known as 'international institutional law'- has been marked by an intellectual quietism. Mo...

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Anne Lawrence-Mathers, "The Magic Books: A History of Enchantment in 20 Medieval Manuscripts" (Yale UP, 2025)

Anne Lawrence-Mathers, "The Magic Books: A History of Enchantment in 20 Medieval Manuscripts" (Yale UP, 2025)

Medieval Europe was preoccupied with magic. From the Carolingian Empire to Renaissance Italy and Tudor England, great rulers, religious figures, and scholars sought to harness supernatural power. They...

12 Des 202559min

Rachel Jean-Baptiste, "Multiracial Identities in Colonial French Africa: Race, Childhood, and Citizenship" (Cambridge UP, 2023)

Rachel Jean-Baptiste, "Multiracial Identities in Colonial French Africa: Race, Childhood, and Citizenship" (Cambridge UP, 2023)

Despite increasingly hardened visions of racial difference in colonial governance in French Africa after World War I, interracial sexual relationships persisted, resulting in the births of thousands o...

11 Des 202556min

Dan Edelstein, "The Revolution to Come: A History of an Idea from Thucydides to Lenin" (Princeton UP, 2025)

Dan Edelstein, "The Revolution to Come: A History of an Idea from Thucydides to Lenin" (Princeton UP, 2025)

Political thinkers from Plato to John Adams saw revolutions as a grave threat to society and advocated for a constitution that prevented them by balancing social interests and forms of government. The...

10 Des 20251h

Michael Staunton, "Thomas Becket and His World" (Reaktion Books, 2025)

Michael Staunton, "Thomas Becket and His World" (Reaktion Books, 2025)

Thomas Becket and His World (Reaktion Books, 2025) explores the turbulent life and violent death of Thomas Becket, one of the most controversial figures of the Middle Ages. From a London merchant’s s...

10 Des 20251h 11min

Ayoush Lazikani, "The Medieval Moon: A History of Haunting and Blessing" (Yale UP, 2025)

Ayoush Lazikani, "The Medieval Moon: A History of Haunting and Blessing" (Yale UP, 2025)

When they gazed at the moon, medieval people around the globe saw an object that was at once powerful and fragile, distant and intimate—and sometimes all this at once. The moon could convey love, beau...

6 Des 202537min

Chad Augustine Córdova, "Toward a Premodern Posthumanism: Anarchic Ontologies of Earthly Life in Early Modern France" (Northwestern UP, 2025)

Chad Augustine Córdova, "Toward a Premodern Posthumanism: Anarchic Ontologies of Earthly Life in Early Modern France" (Northwestern UP, 2025)

What good is aesthetics in a time of ecological crisis? Toward a Premodern Posthumanism: Anarchic Ontologies of Earthly Life in Early Modern France (Northwestern UP, 2025) shows that philosophical aes...

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