Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Episoder(2199)

Gavin Flood, "The Concept of Mind in Hindu Tantra" (Routledge, 2024)

Gavin Flood, "The Concept of Mind in Hindu Tantra" (Routledge, 2024)

The Concept of Mind in Hindu Tantra (Routledge, 2024) presents an account of the concept of mind in Hindu Tantra through a study of religious and philosophical texts in the medieval period. It will be...

30 Okt 202532min

Michael Lazarus, "Absolute Ethical Life: Aristotle, Hegel and Marx" (Stanford UP, 2025)

Michael Lazarus, "Absolute Ethical Life: Aristotle, Hegel and Marx" (Stanford UP, 2025)

Absolute Ethical Life: Aristotle, Hegel and Marx by Michael Lazarus Karl Marx gave us not just a critique of the political economy of capital but a way of confronting the impoverished ethical quality...

26 Okt 20251h 7min

Gilles Deleuze, "On Painting" (U Minnesota Press, 2025)

Gilles Deleuze, "On Painting" (U Minnesota Press, 2025)

Charles J. Stivale (Distinguished Professor Emeritus, Wayne State University) and Dan Smith (Professor of Philosophy, Purdue University) join me to discuss: Deleuze, Gilles. 2025. On Painting. Edited...

26 Okt 20251h 39min

Tim Beasley-Murray, "Critical Games: On Play and Seriousness in Academia, Literature and Life" (Manchester UP, 2025)

Tim Beasley-Murray, "Critical Games: On Play and Seriousness in Academia, Literature and Life" (Manchester UP, 2025)

Which parts of life are serious, and which are a game? In Critical Games: On Play and Seriousness in Academia, Literature and Life (Manchester UP, 2025) Tim Beasley-Murray, an Associate Professor of...

25 Okt 202542min

Joanna Woronkowicz, "Artists at Work: Rethinking Policy for Artistic Careers" (Stanford UP, 2025)

Joanna Woronkowicz, "Artists at Work: Rethinking Policy for Artistic Careers" (Stanford UP, 2025)

What does it mean to be an artist? In Artists At Work: Rethinking Policy for Artistic Careers (Stanford UP, 2025) Joanna Woronkowicz, the co-founder of the Center for Cultural Affairs and co-director ...

23 Okt 202540min

What Do You Want Out of Life? A Philosophical Guide to Figuring Out What Matters

What Do You Want Out of Life? A Philosophical Guide to Figuring Out What Matters

What do you want out of life? To make a lot of money, work for justice, run marathons, sing in a choir, have children, travel the world? The things we care about in life—family, friendship, leisure ac...

23 Okt 20251h 4min

Eva Meijer, "Multispecies Assemblies" (Vine Press, 2025)

Eva Meijer, "Multispecies Assemblies" (Vine Press, 2025)

Animals speak. Plants do too. Seas and mountains are not a mute background to human actions, but have interests and agency. Many more-than-human beings are political actors. All of us are part of a we...

21 Okt 20251h 4min

Massimo Modonesi, "The Antagonistic Principle: Marxism and Political Action​" (Haymarket, 2019)

Massimo Modonesi, "The Antagonistic Principle: Marxism and Political Action​" (Haymarket, 2019)

What does it mean to be a political subject? This is one of the key questions asked by Massimo Modonesi in ​The Antagonistic Principle: Marxism and Political Action (2019)​, published as part of the H...

20 Okt 202543min

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