#401: Royal Bank of Canada: Forming Strategic Partnerships and Receiving Recognition for Customer Loyalty Efforts

#401: Royal Bank of Canada: Forming Strategic Partnerships and Receiving Recognition for Customer Loyalty Efforts

Send a text When a large financial institution decides to enhance the construction of its customer loyalty program, it can be challenging. Yet repositioning a program in a highly competitive Canadian market where large coalition programs are inter-matched with traditional brand-based customer loyalty efforts can be even more daunting. One of the ways to measure how brands enhance customer loyalty efforts is to look at the program’s metrics and KPIs. Another is to take home multiple awards at ...

Episoder(513)

#393: Edible Brands: Growing Emotional Loyalty by Giving Consumers Convenience and Quality

#393: Edible Brands: Growing Emotional Loyalty by Giving Consumers Convenience and Quality

Send a text Edible Brands was founded in 1999 by Tariq Farid, and the company has revolutionized the gifting industry by merging the innovation of a powerful e-commerce platform with locally owned bri...

23 Sep 202418min

#392: Harps Food Stores: Being “Live” in POS Transactions and Driving Increased Customer Engagement

#392: Harps Food Stores: Being “Live” in POS Transactions and Driving Increased Customer Engagement

Send a text Harps Food Stores was founded in 1930 by Harvard and Floy Harp. Today, headquartered in Springdale, Arkansas, the grocery retailer counts 147 stores in six states, offering conventional to...

18 Sep 202416min

What We're Seeing and Hearing: September 13, 2024

What We're Seeing and Hearing: September 13, 2024

Send a text What we are seeing and hearing for the week ending September 13th, 2024. Today we are going to discuss the top 8 challenges related to customer loyalty. Loyalty360 has the privilege of b...

13 Sep 202410min

#391: Loyalty360 Loyalty Live | Dr. J.R. Slubowski, Kobie

#391: Loyalty360 Loyalty Live | Dr. J.R. Slubowski, Kobie

Send a text Kobie provides robust solutions for its brand partners. Thoughtful design on the front end, coupled with extensible, configurable technology, leads to a seamless customer experience. The c...

10 Sep 202425min

#390: David’s Bridal: Cultivating the Next Generation of Customers by Prioritizing Emotional Loyalty Efforts

#390: David’s Bridal: Cultivating the Next Generation of Customers by Prioritizing Emotional Loyalty Efforts

Send a text Emotional loyalty is one of the most important facets of customer loyalty. Understanding what drives it and being able to leverage it throughout all the brand touchpoints is important—and ...

28 Aug 202420min

What We're Seeing and Hearing: August 26, 2024

What We're Seeing and Hearing: August 26, 2024

Send a text In this week's Loyalty360 What We're Seeing and Hearing, we dive into the ongoing discussions and trends shaping the customer loyalty industry. Key topics include the importance of trainin...

26 Aug 20249min

#389: Giant Food: Enhancing the Customer Experience by Leveraging a Powerful Digital Loyalty Program and Prioritizing Personalization

#389: Giant Food: Enhancing the Customer Experience by Leveraging a Powerful Digital Loyalty Program and Prioritizing Personalization

Send a text Driving customer loyalty can be a difficult task in the best economic times. As the year moves forward, economic headwinds are impacting a significant number of customers in varied ways. ...

5 Aug 202434min

#388: Blaze Pizza: Personalizing the Guest Experience through Perseverance and a Passion for Customer Engagement

#388: Blaze Pizza: Personalizing the Guest Experience through Perseverance and a Passion for Customer Engagement

Send a text Elevating customer loyalty while driving personalized content, experiences, and incentives that truly resonate with the customer is critically important in today’s marketplace. Loyalty360’...

31 Jul 202422min

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