CRO PagerDuty, Dave Justice: The Principles of Successful Crisis Leadership
Grit15 Mar 2021

CRO PagerDuty, Dave Justice: The Principles of Successful Crisis Leadership

Dave Justice knows a lot about crisis leadership. Over his almost 21 years in sales, he’s successfully navigated through the dotcom and housing bubble crashes — and now, the COVID-19 pandemic.


After 18 consecutive years working in various sales roles at Cisco, Dave became Executive Vice President of North America Enterprise Sales at Salesforce before transitioning in 2020 to his current role as Chief Revenue Officer at PagerDuty, a company that produces an incident response platform for IT departments.


On this episode of Go to Market Grit, Joubin and Dave talk about the leadership lessons Dave learned while working through crises, the opportunities and challenges for PagerDuty’s go-to-market operation, and how to successfully transition into a company as a new leader.



In this episode, we cover:

  • Dave's sales career before joining PagerDuty. (3:27)
  • 'The platform for real-time work': What is PagerDuty? (12:09)
  • Market opportunity and happy customers: Why Dave left Salesforce for PagerDuty. (14:44)
  • The importance for leaders to rally an organization around a shared vision. (18:36)
  • Go-to-market challenges: Learning how to articulate a product's business value to the customer. (22:17)
  • Go-to-market opportunities: The 'virality' of PagerDuty's business model. (28:00)
  • The value of listening to employees and customers before making decisions as a new leader in a company. (34:05)
  • Why Dave believes leaders must own their own personal development and career. (37:28)
  • Communication and empathy: How to successfully lead through a crisis. (40:05)
  • How Dave defines grit. (48:45)

Links:

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(287)

What It Takes to Build Software for 171,000+ Restaurants | Aman Narang

What It Takes to Build Software for 171,000+ Restaurants | Aman Narang

Great software companies often come from understanding pain points at a very deep level.On Grit, Aman Narang shares how Toast built trust with 171,000+ restaurant operators by helping restaurants mana...

1 Jun 1h 17min

What It Takes to Build a Generational Company | Anduril’s Trae Stephens

What It Takes to Build a Generational Company | Anduril’s Trae Stephens

Founder quality becomes more important as startups become easier to build.Trae Stephens, co-founder of Anduril and partner at Founders Fund, has spent years backing founders with strong conviction, in...

18 Mai 56min

How AIG Is Reinventing Insurance With AI | Peter Zaffino

How AIG Is Reinventing Insurance With AI | Peter Zaffino

What does it take to run a company where the business is risk itself?In conversation with Joubin Mirzadegan, Peter Zaffino shares what the role demands at AIG, including high stakes decisions, constan...

4 Mai 56min

From Airbnb to Linear: How Karri Saarinen Redefined Product Design

From Airbnb to Linear: How Karri Saarinen Redefined Product Design

In a market that hadn’t changed in decades, Linear didn’t win by being faster. They won by being more thoughtful.Karri Saarinen helped shape design at Airbnb and Coinbase before building Linear around...

20 Apr 1h 17min

How Kevin Mandia Built the Most Trusted Name in Cybersecurity

How Kevin Mandia Built the Most Trusted Name in Cybersecurity

What does security look like when attackers use AI better than you do?Armadin recently raised $200M to build for the “attacker of the future,” where attacks are autonomous and harder to contain.On the...

6 Apr 1h 2min

The Silicon Valley Insider In The Pentagon | DoW Emil Michael

The Silicon Valley Insider In The Pentagon | DoW Emil Michael

Emil Michael went from scaling Uber across 600 cities to rewiring the world's largest military.In the midst of the Pentagon-Silicon Valley debate, the now U.S. Under Secretary of Defense for Research ...

23 Mar 40min

How Sierra Is Pulling Ahead in the AI Race | Co-founder Bret Taylor

How Sierra Is Pulling Ahead in the AI Race | Co-founder Bret Taylor

Few founders have seen Silicon Valley from every seat at the table.After co-creating Google Maps at Google, serving as CTO at Facebook, and later as co-CEO of Salesforce, Bret Taylor is now building A...

9 Mar 1h 12min

The AI Era of Cybercrime: How Malwarebytes Is Evolving Its Security Stack | Marcin Kleczynski

The AI Era of Cybercrime: How Malwarebytes Is Evolving Its Security Stack | Marcin Kleczynski

What began as a 14 year old fixing infected computers became Malwarebytes, an 800 person cybersecurity company trusted by millions of customers.On Grit, Marcin Kleczynski joins Joubin Mirzadegan to ex...

23 Feb 1h 3min

Populært innen Business og økonomi

stopp-verden
dine-penger-pengeradet
lydartikler-fra-aftenposten
e24-podden
rss-penger-polser-og-politikk
rss-borsmorgen-okonominyhetene
pengepodden-2
rss-pa-konto
rss-skravla-gar
utbytte
pengesnakk
finansredaksjonen
tid-er-penger-en-podcast-med-peter-warren
morgenkaffen-med-finansavisen
livet-pa-veien-med-jan-erik-larssen
stormkast-med-valebrokk-stordalen
okonomiamatorene
liberal-halvtime
rss-markedspuls-2
rss-politisk-preik