Interview: Carolyn Kopprasch of Buffer on Buffer's Secret to Killer Customer Service and Strategic Hiring
Rocketship.fm22 Jul 2014

Interview: Carolyn Kopprasch of Buffer on Buffer's Secret to Killer Customer Service and Strategic Hiring

Carolyn Kopprasch, Chief Happiness Officer at Buffer, talks with us about how they’ve kept up quality as they’ve grown their support team, and the unconventional ways they’ve scaled. *** This show is a part of the Podglomerate network, a company that produces, distributes, and monetizes podcasts. We encourage you to visit the website and sign up for our newsletter for more information about our shows, launches, and events. For more information on how The Podglomerate treats data, please see our Privacy Policy. Since you're listening to Rocketship, we'd like to suggest you also try other Podglomerate shows surrounding entrepreneurship, business, and careers like Creative Elements and Freelance to Founder.

Episoder(686)

Web3: ConstitutionDAO

Web3: ConstitutionDAO

Today, we check back in on the ConstitutionDAO situation we covered last season to see how the dust has settled with its investors, and look at how DAO's work within the framework of cryptocurrency. Y...

5 Mai 202233min

Web3: The Cameo Pass Party

Web3: The Cameo Pass Party

In this episode, Mike brings us inside the Cameo Pass Party where he talks to community members and even shakes Stanley from The Office's hand. Then, he breaks down the value of real world utilities t...

28 Apr 202240min

Web3: Mike joins Cameo Pass

Web3: Mike joins Cameo Pass

Today, Mike breaks down his foray into Cameo Pass and breaks down the real-world benefits that NFT's can offer. *** This episode is brought to you by: AMS: Visit ams-insights.com/rocketshipfm to sta...

21 Apr 202241min

Web3: Non-Fungible Thingamajigs

Web3: Non-Fungible Thingamajigs

Today we take a look at the many use cases for NFT’s. From access tokens, to rights in a Hollywood movie, NFT’s are being utilized in all different ways in this strange new world of Web3. *** This ep...

14 Apr 202221min

Web3: The Breakneck Speed of SOL Labs

Web3: The Breakneck Speed of SOL Labs

If Web2 is a freight train, Web3 is the hyperloop in terms of the pace and speed of development. Is this the future of work we should all be prepared for? As Sacca begins investing in Solana NFT’s, we...

7 Apr 202231min

Web3: Mike's first NFT

Web3: Mike's first NFT

On today's episode, we dive deeper into the Tilt's use of a Creator Coin and NFTs to bring its creator community together. Plus, Mike talks about his experience buying his first NFT. *** This episode...

31 Mar 202225min

Web3: Down the Rabbit Hole

Web3: Down the Rabbit Hole

On the first episode of season 12, we start a deep dive into Web3 that will ultimately lead to Mike's first foray into NFT's, cryptocurrency, and the whole nine yards. Today, we talk to members of the...

24 Mar 202232min

Product Journeys: Drip

Product Journeys: Drip

When Rob Walling launched Drip, he was doing $7K in monthly recurring revenue. But he quickly realized that his revenue had already flat-lined and that he had a high customer churn problem. He was com...

17 Mar 202228min

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