Delivering Top-Notch Customer Service No Matter What

Delivering Top-Notch Customer Service No Matter What

Parker is the CEO of Answer 1, a virtual receptionist and business answering service that caters to businesses from various industries. Among many of Answer 1's achievements include maintaining a 0.01% complaint rate of number of calls answered, and making it to the Inc 5000 List of 2012. In this episode, we talked about customer service, marketing, hiring...

Episoder(466)

Building Trust and Loyalty in Business - Alisa Imperial

Building Trust and Loyalty in Business - Alisa Imperial

In this conversation, Tommy Mello and Alisa Imperial discuss the importance of belief in business, the challenges faced in the home services industry, and the critical role of trust and delegation. Th...

15 Sep 20251h 3min

Unlocking the Blue Collar Economy with Benji Carlson

Unlocking the Blue Collar Economy with Benji Carlson

In this conversation, Tommy Mello and Benji Carlson discuss the current state of the blue collar economy, emphasizing the bullish outlook for trades and the impact of AI as a growth enabler. They expl...

8 Sep 20251h 13min

The Power of Mindset in Entrepreneurship with Ryan Lee

The Power of Mindset in Entrepreneurship with Ryan Lee

In this conversation, Tommy Mello and Ryan Lee discuss the essential elements of business success, including the importance of mindset, pricing strategies, and building a strong team. They explore the...

1 Sep 20251h 13min

Home Service Niche Growth Strategies with Tim Brown

Home Service Niche Growth Strategies with Tim Brown

In this conversation, Tommy Mello and Tim Brown discuss the intricacies of home service marketing, emphasizing the importance of niche marketing, community engagement, and the balance between SEO and ...

25 Aug 20251h 3min

Dave Yoho 97 Year Old Business Expert Shares 60+ Years Of Business Secrets

Dave Yoho 97 Year Old Business Expert Shares 60+ Years Of Business Secrets

In this conversation, Tommy Mello interviews Dave Yoho, a pioneer in the home improvement industry, discussing the keys to sales success, the importance of understanding human behavior, and effective ...

18 Aug 20251h 7min

Maximizing Fleet Efficiency: Insights from Industry Experts with Renee Millum

Maximizing Fleet Efficiency: Insights from Industry Experts with Renee Millum

In this conversation, Tommy Mello and fleet management expert Renee Milam discuss the intricacies of managing a fleet of vehicles, particularly in the home service industry. They explore the benefits ...

8 Aug 202539min

The Journey of an Automotive Expert with Aaron Stokes

The Journey of an Automotive Expert with Aaron Stokes

In this conversation, Tommy Mello interviews Aaron Stokes, a seasoned expert in the automotive repair industry. They discuss Aaron's journey from humble beginnings to becoming a successful entrepreneu...

4 Aug 20251h 3min

Marketing Like a Billionaire: Inside the Mind of Russell Brunson

Marketing Like a Billionaire: Inside the Mind of Russell Brunson

Russell Brunson is the co-founder of ClickFunnels and a driving force behind the online marketing revolution. From hustling potato gun DVDs in college to building a $100 million software company, he's...

28 Jul 20251h 13min

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