Building Customer Relationships in Freight Brokerage | Episode 238
Freight 3605 Apr 2024

Building Customer Relationships in Freight Brokerage | Episode 238

Ever found yourself wondering how to spin an Easter egg hunt tale into a lesson on customer relationships? Join us on Freight 360 where we transition from recounting personal Easter anecdotes to the strategies that underpin successful freight brokerage businesses. Amid tales of family fun and basking in the Florida sun, we also cover the bases of current sports festivities – from the crack of the bat in the new baseball season to the swoosh of the net in NCAA March Madness. And for the golf e...

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Episoder(460)

Who Pays When Freight Rates Rise | Final Mile 143

Who Pays When Freight Rates Rise | Final Mile 143

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 📈 Are shippers absorbing higher freight rates? 📞 When brokers ghost detention rate updates 📞 Five-month broker wants h...

26 Mai 17min

Broker Liability After The Supreme Court Ruling (with Danielle Spinelli) | Episode 343

Broker Liability After The Supreme Court Ruling (with Danielle Spinelli) | Episode 343

The Supreme Court’s 9-0 decision in Montgomery v. Caribe Transport II, LLC just changed the liability conversation for freight brokers, especially around negligent hiring and what “reasonable care” re...

22 Mai 59min

Is AI In Your TMS Helping Or Risking Everything | Final Mile 142

Is AI In Your TMS Helping Or Risking Everything | Final Mile 142

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 📄 Starting A Brokerage + Factoring Questions 🚛 Handling Carrier Deadhead Pay Requests 🤖 Using AI To Automate Brokerage...

19 Mai 17min

What Contingent Cargo Insurance Actually Covers | Episode 342

What Contingent Cargo Insurance Actually Covers | Episode 342

Most freight insurance problems start long before a claim ever happens. In this episode, we break down contingent cargo insurance, coverage gaps, excluded commodities, theft claims, and why many broke...

15 Mai 55min

If The Carrier Breaks Down, How Do We Settle The Bill? | Final Mile 141

If The Carrier Breaks Down, How Do We Settle The Bill? | Final Mile 141

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🚛 Carrier Breakdown Payment Dispute 🏢 Selling An Inactive Trucking Authority 📉 Broker Lowered Rate After Agreement ...

12 Mai 18min

How To Scale A Brokerage With SOPs, Outsourcing, And Applied AI | Episode 341

How To Scale A Brokerage With SOPs, Outsourcing, And Applied AI | Episode 341

Your brokerage doesn’t need more shiny tools. It needs systems that actually match the reality of freight operations. In this episode with the Togo crew, we break down why so many logistics AI tools f...

8 Mai 1h 21min

Tracking, Check Calls, Sending Photos. Is It Too Much? | Final Mile 140

Tracking, Check Calls, Sending Photos. Is It Too Much? | Final Mile 140

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🤝 Co-brokering with different factoring companies: possible? ⚠️ FreightGuard report removal help needed 📡 Carrier frust...

5 Mai 18min

Carrier Sales: Stop Losing Money On Loads | Episode 340

Carrier Sales: Stop Losing Money On Loads | Episode 340

Margins don’t randomly drop to 3% - it usually comes from poor carrier sourcing, weak vetting, and sloppy execution. Tighten your carrier sales process, use real market data, and guide shippers with c...

1 Mai 1h

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