How to Be Awesome at Your Job21 Apr 2016

D. COMMUNICATION. Communication Secrets from FBI Kidnapping Negotiator Chris Voss

Chris Voss shares how FBI hostage negotiation approaches enable more effective, persuasive communication, in any field.

— YOU'LL LEARN —

1) The FBI 8 negotiation skills you can use at work

2) Why yes is the last thing you want to hear

3) The two words that immediately transform a negotiation

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— ABOUT CHRIS —

Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It,” which was named one of the seven best books on negotiation. A 24-year veteran of the FBI, Chris retired as the lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuses on discovering the “Black Swans,” small pieces of information that have a huge effect on an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems.

• Chris’s company: Black Swan Group

• Chris’s Book: Never Split the Difference

— RESOURCES MENTIONED IN THE SHOW —

• Book: The Obstacle is The Way by Ryan Holiday

• Book: The Culture Code by Daniel Coyle

• Book: Start with No by Jim Camp

• Research: Marshmallow Challenge

• Newsletter: The Edge

• Prior episode: 016: Going for No with Andrea Waltz

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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