Episode 28 - A View from the C-Suite: Suzanne Leopoldi-Nichols
IAOP PULSEcast7 Jun 2024

Episode 28 - A View from the C-Suite: Suzanne Leopoldi-Nichols

In this episode, Mark Voytek sits down with Suzanne Leopoldi-Nichols. Suzanne is an expert on Next-Gen Shared Services (NGSS) and Global Business Services (GBS). She is a seasoned executive leader with an extensive background in transforming and optimizing GBS organizations across various industries. With more than two decades of experience, Suzanne has established herself as a strategic visionary, driving change, innovation, and operational excellence. Having led over 17,000 employees on six continents, Suzanne possesses a deep understanding of diverse cultural nuances and of navigating complex global operations. Her GBS experience spans a vast array of functions, including brokerage, customer service, call centers, finance, human resources, information technology, legal, marketing, procurement, payroll, real estate, and world-class sales support.

Suzanne has held key leadership positions in renowned companies, including WPP Plc., United Parcel Service (UPS), Archer Daniels Midland Company, and American Greetings. In these roles, she led initiatives to create world-class GBS organizations, streamline operations, and drive significant cost savings.

Suzanne was inducted into IAOP's Leadership Hall of Fame in 2020.

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Episoder(32)

Episode 31: Poland Is Ready. Are You? — with Wiktor Doktor, Pro Progressio

Episode 31: Poland Is Ready. Are You? — with Wiktor Doktor, Pro Progressio

Poland has quietly become one of the world's most sophisticated outsourcing markets — and most US firms still haven't taken a serious look.In this episode, IAOP sits down with Wiktor Doktor, founder o...

6 Apr 26min

Episode 30 - IAOP Insights: Live from OWS25 - The Road Ahead

Episode 30 - IAOP Insights: Live from OWS25 - The Road Ahead

The Road Ahead: Expert Insights on Overcoming 2025’s Biggest Challenges from IAOP's Global AdvisorsModerated by Mark Voytek, COP, Chief Advisor of Thought Leadership, IAOP, Founder and Managing Partne...

23 Jun 20251h 11min

Episode 29 - IAOP Insights: Live from OWS25 - Inspiration Applied

Episode 29 - IAOP Insights: Live from OWS25 - Inspiration Applied

Inspiration AppliedKevin Parikh, COP, Chairman & CEO, Avasant, and Member of IAOP's Leadership Hall of FameIn today’s hyper-competitive and tech-driven world, the pace of innovation is accelerating at...

30 Mai 202538min

Episode 27 - A View from the C-Suite: Kate Vitasek

Episode 27 - A View from the C-Suite: Kate Vitasek

In the first podcast in the series, IAOP's Chief Advisor of Thought Leadership, Mark Voytek, sits down with Kate Vitasek, an international authority for her award-winning research and Vested® busines...

7 Jun 202429min

Episode 26 - Post-Pandemic Outsourcing: How Changes to Delivery Models Have Impacted Master Services Agreements

Episode 26 - Post-Pandemic Outsourcing: How Changes to Delivery Models Have Impacted Master Services Agreements

From OWS23 Speakers: Peter George, Partner, Baker McKenzie Sam Kramer, Partner, Baker McKenzie The pandemic has had significant impact on outsourcing, particularly with respect to service delivery mo...

10 Nov 202356min

Episode 25 - IAOP's CEO sits down with...Susanne Richter-Wills, VP of Partnerships EMEA at ScaleHub

Episode 25 - IAOP's CEO sits down with...Susanne Richter-Wills, VP of Partnerships EMEA at ScaleHub

In this episode of PULSEcast, IAOP's CEO, Debi Hamill, sits down with Susanne Richter-Wills, the VP of Partnerships EMEA at ScaleHub, to discuss crowdsourcing and the advantage of collective intellige...

28 Aug 202314min

Episode 24 - IAOP's CEO sits down with...Vinny Sanchez, Global Co-Chair, Technology Transactions and Strategic Sourcing at DLA Piper

Episode 24 - IAOP's CEO sits down with...Vinny Sanchez, Global Co-Chair, Technology Transactions and Strategic Sourcing at DLA Piper

In the next installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat on digital technologies, transformation and what it all means for the industry's future with Vinny Sanchez, ...

29 Des 202221min

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