#208: Building A Flawless Experience For Your Clients | With Nicholas Di Lorenzo

#208: Building A Flawless Experience For Your Clients | With Nicholas Di Lorenzo

Have you obsessively perfected every single step of what your clients experience before, during, and after working with you? Most of the struggling freelancers I know have failed to do this, and it's costing them client, after client, after client, that they could have otherwise gained. The reason should be obvious: clients might forget the details of what it was like to work with you, but they will never forget how you made them feel. If you create a frustrating experience for them, you'll forever be remembered as "that one person who was incredibly frustrating to work with". If you create a confusing experience, they'll remember how they always felt lost during their experience with you. All of the most successful business owners I know have put tons of time, effort, and energy into perfecting their client experience for every single project. A well-executed client experience means happier clients, more referrals, more repeat projects, and an overall better reputation for your business. This is what my guest Nicholas Di Lorenzo has obsessed over in his business. He's built a fantastic client experience that has kept him booked solid in one of the most notoriously difficult business models in the audio industry. In this episode you’ll discover: The advantages of starting as someone's assistant How to grow your own business after working for someone else Finding the techniques that stick Making your clients' life as easy as possible Keeping your workspace clean to help focus Freeing up time to explore new areas of your business How bad (or no) systems can cost opportunities For full show notes, visit https://6figurecreative.com/208

Episoder(400)

#400: The FINAL Episode

#400: The FINAL Episode

This is Episode #400 of the 6 Figure Creative Podcast. And it's my last one for a while. It's been an incredible 400 episodes and it’s helped to build the business to what it is today. But what got...

3 Feb 21min

#399: The Freelance Industries Where Ads Are a Waste of Money

#399: The Freelance Industries Where Ads Are a Waste of Money

Are there cases where paid ads DON’T work for freelancers Yes, and I cover them on this week’s podcast episode. If you’re in one of these industries, ads might be a waste of money. If you’re NOT in...

27 Jan 25min

#398: Why Paid Ads Aren’t Working For You (7 Fixes for Creative Freelancers)

#398: Why Paid Ads Aren’t Working For You (7 Fixes for Creative Freelancers)

If you’re a freelancer and you’re NOT running paid ads, chances are you fall into one of two types: Type 1: Never tried paid ads because they were too intimidated, too overwhelmed, or convinced they ...

20 Jan 37min

#397: The $500 Ad Budget Challenge Every Freelancer Needs to Take

#397: The $500 Ad Budget Challenge Every Freelancer Needs to Take

The #1 fear that freelancers have with paid ads? They’re terrified of lighting money on fire and never getting it back. I get it. It feels like a gamble that may not actually get you clients. And i...

13 Jan 28min

#396: How to Promote Yourself Without Destroying Your Premium Brand

#396: How to Promote Yourself Without Destroying Your Premium Brand

It’s January. You know what that means? Well, it might be “panic about how slow the holidays were” time. But for smart freelancers? It’s the start of our favorite season: cheap AF ads. The holidays...

6 Jan 22min

#395: She Made $60k In 2 Months… After She FINALLY Faced This Fear

#395: She Made $60k In 2 Months… After She FINALLY Faced This Fear

Pop quiz: What do freelancers fear MORE than death, public speaking, and spiders? Answer: Potentially, maybe, somewhat looking desperate when it comes to getting clients. It’s not your fault…back ...

30 Des 202515min

#394: How to Increase Referrals by Fixing These 7 Referral Killers

#394: How to Increase Referrals by Fixing These 7 Referral Killers

Two freelancers. Both relying on referrals to bring in clients. One is fully booked solid with a 3-month waiting list. The other is barely scraping by. What makes the difference? These 7 “Referra...

23 Des 202528min

#393: Most Pure Creatives Are Selfish (Here’s Why That Matters)

#393: Most Pure Creatives Are Selfish (Here’s Why That Matters)

Pure creatives are selfish. They create art for themselves. And your potential clients don’t care about your personal creativity. They care about what's in it for them. So as a creative, we can't ...

16 Des 202537min

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