Generating Loyalty and Avoiding Complacency With Steven Stamey, Operations Manager at Maxi Auto Service Centers

Steven Stamey is Operations Manager at Maxi Auto Service, which has eight locations in the Chattanooga, TN area. He started his career at a Chevrolet dealer in 1999. Steven is also a former college level instructor with ASE L1, L2, and L3 Master Certification.

In this episode…

What motivates your staff? Is it strictly financial compensation or are there other, less tangible factors? Do your employees stick around for decades or are they here today and gone tomorrow? If you own a tire and auto repair shop and these are some questions you find yourself wrestling with, this episode of Gain Traction is for you!

Making your employees feel involved and important through communication and teamwork can be just as effective as wages when it comes to motivating and generating loyalty. According to Steven Stamey, Operations Manager at Maxi Auto Service Centers, “once you get everybody singing the same song, the same tune – and they’re interested in winning – it’s amazing what they can accomplish when they just find belief.”

In this episode of Gain Traction, Mike Edge welcomes Steven to discuss the ways in which building from within can benefit your tire and auto repair shop. He talks about the gains Maxi Auto Service has made from expanding its existing stores rather than adding new stores. Steven shares the ways he gets his employees involved through consistent communication and training. Don’t miss this conversation!

Here’s a glimpse of what you’ll learn:

• Steven Stamey discusses how he broke into the automotive industry in his childhood
• How teaching at a local community college helped put Steven in his current role
• Why expanding the size of its current locations has proven more valuable for Maxi Auto Service than adding more locations
• How Maxi Auto Service avoids falling into complacency
• Why learning to enjoy the journey will help you get to where you want to go
• What Maxi Auto Service does to elicit long-term loyalty from its employees

Resources mentioned in this episode:

• Steven Stamey on LinkedIn
• Maxi Auto Service
• Mike Edge on LinkedIn
• Tread Partners

Sponsor for this episode...

This episode is brought to you by Tread Partners.

At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.

By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.

We’ve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer’s Auto Care Center bring extreme growth in paid leads, ROI, and searches.

So, what are you waiting for?

Visit www.treadpartners.com or email info@treadpartners.com to learn more.