The Difference Between Forgettable and Favorite

The story of a surprisingly dynamic and captivating idea from a (sometimes) bland and boring space -- and what we can learn about crafting more resonant work.

What does it look like when an organization, project, or individual’s work resonates so deeply that they have passionate fans and loyal followers who declare them a favorite? This week we start in the sometimes bland, boring space of team training software and follow the story of a surprisingly dynamic, brilliant and captivating idea from 360Learning -- an original series called Onboarding Joei. This short docuseries follows Joei Chan, a new employee, as she navigates her first 3 months on the job.

The docuseries has become a phenomenon for the brand, earning Joei Chan devout fans and 360Learning followers, viewers, and customers that feel connected to the show and compamy. Highly personal and transparent, the show proves that when a company does something risky, sometimes the reward is more than they’d ever expect.

The most important theme through it all? The audience consistently reacting with a very emotional, very rare comment: "I feel seen."

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💌 Playing Favorites is the newsletter from Jay about resonance, storytelling, differentiation, and getting off the content hamster wheel to make things that matter more (because when your work matters more, you can hustle for attention less).

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WORK WITH JAY:

✅ If you're an expert/entrepreneur looking to develop and differentiate your personal brand, podcast, speaking, newsletter, or other pillar project, learn more about Jay's coaching.

👋 Or you can book Jay to speak to your organization or event.

📚 You can also explore Jay's books.

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ABOUT JAY ACUNZO:

Jay consults clients on the importance of resonance in a world obsessed with reach. He’s helped more than 200 individuals and organizations differentiate by getting off the hamster wheel to produce more valuable, more original content. Jay has been called a “creativity savant” by the marketing team at Salesforce and was named one of the 50 most influential B2B marketers in the world by influencer marketing firm TopRank. His podcast Unthinkable has been called a "must-listen" by the editors at LinkedIn.

An early advocate for creativity and quality in content marketing, Jay has held marketing and media roles at Google, HubSpot, a tiny startup, and a seed-stage VC firm, NextView. His work has been cited by thinkers at Harvard Business School and the Washington Post, and his clients range from brands like Drift, Wistia, and GoDaddy to influential voices like the author behind Google’s innovative employee training and the performance coach for Kobe Bryant.

As a storyteller, Jay has written books about questioning best practices, hosted docuseries about values-based business, and given speeches in 25 states and 3 countries. A proud New England resident obsessed with the Knicks and homemade pizza, Jay’s grandest aspiration (though he’d admit delusion) is to be the Anthony Bourdain of business storytelling.

💛 Keep making what matters!