26. Designing and building better digital public services - The SD in Gov Conference - Scotland, September 2022 (Part 2 - The Keynotes)

"There's so much hard work we need to do just to keep on ploughing through the To-Do list of digital, like making more [public] services that work in better ways [and] fixing the data that sits underneath - we sometimes talk about 'fixing the plumbing' ....And that's essentially the plan for government for the next few years...But what I wanted to do is look further ahead, because I think... there's actually some more exciting things about how we take the the business models of the Internet era about how we relate to each other... in [a] social media way more horizontally than vertically; things like using platform approaches to think about the accessibility of government data and services to a wider community if we're interested in economic growth..."

Paul Maltby, Chief Digital Officer at the Department for Levelling Up, Housing and Communities

Welcome to the second of this three-part mini-series, where I'm talking with the three inspiring keynote speakers at the in-person Service Design in Government (SD in Gov) conference held in Edinburgh in Scotland in September 2022.

I asked them to share their reflections on the conference, the challenges facing anyone involved in designing services in the public sector, and what they wanted attendees to take from their keynote addresses:

Rebecca Kemp, Design Director at Future Foundry, speaks about her session entitled "User-centred design in public services - what now and what next?"

Shabira Papain, CEO of Democracy Club, shares her thoughts on the importance of inclusive design in public services in "Inclusive design: luxury or must have?"

Paul Maltby, Chief Digital Officer at the Department for Levelling Up, Housing and Communities, reflects on his keynote entitled "Towards the next decade of digital public service reform"

My thanks to all my guests and to Sarah Hill for editing this episode.

Coming soon is the third and final part of this mini-series, where I'll be talking with attendees and other speakers at the event to get their insights and diverse reflections.

Thanks for listening, and I hope you enjoy the episode.

Mike Green

This podcast is brought to you by Researchable UX.