Bonus Episode: Winning Customers On Quality With United Airlines CEO Scott Kirby

Bonus Episode: Winning Customers On Quality With United Airlines CEO Scott Kirby

"We will win customers on quality,” Kirby said at the Skift Aviation Forumon November 17, 2021. And he had plenty of examples quality improvements to cite: The addition of premium-heavy “high-J” Boeing 767-300ERs that fly to Europe, the Bombardier CRJ-550 that met pilot contract rules while bringing a dual-class product to smaller cities, and a return of in-seat entertainment screens to its domestic mainline narrow-body fleet to name a few. And, while further out, United is investing in new spaces in Denver and Newark, and possibly in Washington, D.C. Listen now for the full interview with Skift contributor Brian Sumers. Read more coverage of the airlines industry at skift.com/airlines

Episoder(422)

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The World's Most Profitable Airlines

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A Transatlantic Travel Boom

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Falling Airline Yields Do Not Mean Weak Demand

Falling Airline Yields Do Not Mean Weak Demand

Both Ryanair and Alaska Airlines reported some decline in yields in the second quarter and continuing into the third. But they also made clear: Overall travel demand remains robust on both sides of th...

28 Jul 202325min

American and United's Strong Second Quarters

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American Airlines and United Airlines just reported record second-quarter results, including double-digit operating margins. Will the magic continue through the third quarter and beyond? Edward Russel...

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Norse Atlantic’s Strategy Comes Into Focus

Norse Atlantic’s Strategy Comes Into Focus

Norse Atlantic Airways President Charles Duncan is optimistic, if nothing else, about the longhaul low-cost airline’s future. But even with some summer profits under its belt, he and his team still sp...

14 Jul 202327min

Norwegian Air's Wise Wideroe Move

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After a decade of reckless growth in the aughts, Norwegian Air made a strategically smart decision in its deal to buy regional Wideroe. The combination would, if approved by regulators, make Norwegian...

7 Jul 202325min

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