Bonus Episode: Winning Customers On Quality With United Airlines CEO Scott Kirby

Bonus Episode: Winning Customers On Quality With United Airlines CEO Scott Kirby

"We will win customers on quality,” Kirby said at the Skift Aviation Forumon November 17, 2021. And he had plenty of examples quality improvements to cite: The addition of premium-heavy “high-J” Boeing 767-300ERs that fly to Europe, the Bombardier CRJ-550 that met pilot contract rules while bringing a dual-class product to smaller cities, and a return of in-seat entertainment screens to its domestic mainline narrow-body fleet to name a few. And, while further out, United is investing in new spaces in Denver and Newark, and possibly in Washington, D.C. Listen now for the full interview with Skift contributor Brian Sumers. Read more coverage of the airlines industry at skift.com/airlines

Episoder(422)

Airline Weekly Lounge Episode 104: Better, But Not Good

Airline Weekly Lounge Episode 104: Better, But Not Good

Revenues and margins improved for Cathay Pacific in the first half of 2018, and the second half is usually better for Cathay. Still, will it be enough to lift the Hong Kong carrier out of its malaise?...

28 Aug 201833min

Airline Weekly Lounge Episode 103: Canadian Conundrum

Airline Weekly Lounge Episode 103: Canadian Conundrum

Thanks to rising costs, it’s no surprise profits have declined at Air Canada and WestJet. But rising costs alone don’t explain how these Canadian carriers continue to consistently underperform their U...

14 Aug 201837min

Airline Weekly Lounge Episode 102: U.S. Airlines Sing the Blues

Airline Weekly Lounge Episode 102: U.S. Airlines Sing the Blues

So far all U.S. carriers have reported shrinking year-over-year profits in the second quarter. But nobody’s margin decline was worse than that of JetBlue, which posted a 9% operating margin, down from...

31 Jul 201837min

Airline Weekly Lounge Episode 101: Delta Holds Up Well

Airline Weekly Lounge Episode 101: Delta Holds Up Well

Rising costs aren’t keeping Delta down. Delta overcame a 33% year-over-year increase in fuel costs to produce more than $1.2b in net profits (excluding special items) and a handsome 16% quarterly oper...

17 Jul 201836min

Airline Weekly Lounge Episode 100: Frontier's Wild Ride

Airline Weekly Lounge Episode 100: Frontier's Wild Ride

Frontier Airlines has had one of the most topsy-turvy histories of any airline, and its first-quarter earnings report was no exception. Sporting a wild animal on each tail, the airline has been soarin...

3 Jul 201835min

Airline Weekly Lounge Episode 99: Say it Ain’t so, Mexico!

Airline Weekly Lounge Episode 99: Say it Ain’t so, Mexico!

Things haven’t gotten better in Mexico. Although Aeroméxico is at least coping better than its domestic competitors, all of which posted negative first-quarter margins in the double-digits. To make ma...

17 Jun 201829min

Airline Weekly Lounge Episode 98: Ryanair’s Resilience

Airline Weekly Lounge Episode 98: Ryanair’s Resilience

Despite a 29% year-over-year increase to its labor costs, Ryanair still posted a positive profit margin in the first quarter. Ryan’s eastern European counterpart, Wizz Air, meanwhile faced an even mor...

5 Jun 201839min

Airline Weekly Lounge Episode 97: Canadian Carriers Trading Places?

Airline Weekly Lounge Episode 97: Canadian Carriers Trading Places?

For the moment, WestJet is the more profitable carrier. But in recent years, Air Canada has closed the gap and, in the first quarter of 2018, we see signs that Air Canada—after years of giving chase—m...

22 Mai 201829min

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