Bonus Episode: Winning Customers On Quality With United Airlines CEO Scott Kirby

Bonus Episode: Winning Customers On Quality With United Airlines CEO Scott Kirby

"We will win customers on quality,” Kirby said at the Skift Aviation Forumon November 17, 2021. And he had plenty of examples quality improvements to cite: The addition of premium-heavy “high-J” Boeing 767-300ERs that fly to Europe, the Bombardier CRJ-550 that met pilot contract rules while bringing a dual-class product to smaller cities, and a return of in-seat entertainment screens to its domestic mainline narrow-body fleet to name a few. And, while further out, United is investing in new spaces in Denver and Newark, and possibly in Washington, D.C. Listen now for the full interview with Skift contributor Brian Sumers. Read more coverage of the airlines industry at skift.com/airlines

Episoder(422)

Airline Weekly Lounge Episode 64: Rising Sun

Airline Weekly Lounge Episode 64: Rising Sun

Japan Airlines is enjoying a charmed life right now. How good is it? In 2016, JAL was the most profitable of the large global airlines outside the U.S. All Nippon Airlines is also doing pretty well. A...

7 Feb 201725min

Airline Weekly Lounge Episode 63: All Smiles at American

Airline Weekly Lounge Episode 63: All Smiles at American

While the revenue story has improved for U.S. carriers, the cost story has become a headwind. Still, as American Airlines demonstrated in its fourth quarter results, costs are a headwind that can be o...

31 Jan 201726min

Airline Weekly Lounge Episode 62: United on Top

Airline Weekly Lounge Episode 62: United on Top

By just a tenth of a percent, United’s fourth quarter operating profit margin bested that of Delta—and likely that of American, which reports later—making United, for the quarter, No.1 among the Big T...

24 Jan 201732min

Airline Weekly Lounge Episode 61: Worse, But Still Good

Airline Weekly Lounge Episode 61: Worse, But Still Good

Rising labor costs at Delta dented its fourth quarter results significantly—but not enough to prevent the airline from posting a terrific profit for 2016. And the big story within the story is that re...

17 Jan 201729min

Airline Weekly Lounge Episode 60: Around and Around

Airline Weekly Lounge Episode 60: Around and Around

SAS has tried and tried to turn itself around, but to no avail—at least judging by its recent earnings report. In fact, on profits alone, the airline’s third quarter was a step backward. What’s going ...

10 Jan 201734min

Airline Weekly Lounge Episode 59: Kicking Off 2017

Airline Weekly Lounge Episode 59: Kicking Off 2017

Call it our year-in-preview show. In this first episode of 2017, we look at some of the more interesting stories that are ushering in the airline industry’s new year. Of course, 2017 doesn’t promise a...

3 Jan 201743min

Airline Weekly Lounge Episode 58: Lufthansa's Ambitions

Airline Weekly Lounge Episode 58: Lufthansa's Ambitions

If anybody needed a reminder that the airline business is an interesting business, they got it last week as Air Berlin announced it will be handing over a big chunk of itself to arch competitor Luftha...

5 Okt 201635min

Airline Weekly Lounge Episode 57: South African Airways Is Troubled

Airline Weekly Lounge Episode 57: South African Airways Is Troubled

South African Airways finally published its fiscal year results for the 12 months ending March 2015. Yes, that’s 2015. And the result—a $442m net loss—wasn’t worth the wait. But with the Ebola scare a...

27 Sep 201631min

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