The Future of Customer Service: Expert Tips from Blake Morgan

The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

Episoder(1773)

Inside the Mind of a Narcissist — and How to Outsmart Them

Inside the Mind of a Narcissist — and How to Outsmart Them

Narcissists don’t negotiate—they manipulate. In this episode, negotiation expert Kwame Christian interviews attorney and bestselling author Rebecca Zung to break down how narcissists think—and how ...

10 Jul 202552min

The FBI Method for Spotting Lies and Hidden Agendas

The FBI Method for Spotting Lies and Hidden Agendas

What if you could detect a lie without asking a single question? In this episode, we sit down with John R. "Jack" Schafer, a former FBI behavioral analyst and author of The Like Switch, to uncover the...

7 Jul 202555min

Elite Negotiators Read Your Body Before You Speak — Here’s How

Elite Negotiators Read Your Body Before You Speak — Here’s How

Think you’re in control of what you’re saying? Think again. Before you utter a single word, elite negotiators are already reading you — through your posture, your gestures, your tone, your tension. In...

4 Jul 202531min

Why Deep Listening Is the Most Persuasive Thing You Can Do

Why Deep Listening Is the Most Persuasive Thing You Can Do

What if the key to changing someone’s mind isn’t speaking louder—but listening deeper? Buy the Book: ⁠Deep Listening: Transform Your Relationships with Family, Friends and Foes - by Emily Kasriel⁠ ...

3 Jul 20251h 3min

Vulnerability Can Destroy You… or Make You a Great Leader

Vulnerability Can Destroy You… or Make You a Great Leader

Is vulnerability at work a strength… or a trap? In this eye-opening conversation, best-selling author and leadership expert Jacob Morgan challenges the modern myth of vulnerability in the workplace. ...

2 Jul 202532min

What It Actually Takes to Be the Leader People Remember

What It Actually Takes to Be the Leader People Remember

Most leaders focus on results. The best ones focus on people. In this powerful conversation, Kwame Christian sits down with legendary leadership expert Mark Miller — a man who spent over four decades...

1 Jul 202534min

How to Build Trust—Even with People Who Don’t Trust Anyone

How to Build Trust—Even with People Who Don’t Trust Anyone

What is trust, really? In this special LinkedIn Live edition of Negotiate Anything, Kwame Christian breaks down the psychology behind trust—and why it’s so easy to lose but so hard to rebuild. Drawing...

30 Jun 202538min

What People Expect—But Never Tell You

What People Expect—But Never Tell You

Most conversations fail before they even begin—because nobody sets the rules. In this episode, Kwame Christian sits down with Lewis VanLandingham from Sandler Training to uncover the hidden dynamics b...

29 Jun 202542min

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