The Future of Customer Service: Expert Tips from Blake Morgan

The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

Episoder(1811)

Powerful Negotiation Philosophies with Baron Ojogho, Esq.

Powerful Negotiation Philosophies with Baron Ojogho, Esq.

Baron is the Director of Business and Legal Affairs at NBCUniversal. In this episode he shares 3 of his favorite quotes and how they guide him in his negotiations. OHIO NEGOTIATION SEMINAR LINK BARO...

15 Feb 201829min

Body Language Tip: Clusters vs. Isolation

Body Language Tip: Clusters vs. Isolation

Check Instagram and LinkedIn for daily videos!

1 Feb 20183min

Car Negotiations: How to Beat the Salesman with Kyle Racette (Part 2) [Throwback Episode]

Car Negotiations: How to Beat the Salesman with Kyle Racette (Part 2) [Throwback Episode]

Buying a new car? This episode will show you how to thoroughly prepare for your inevitable negotiation. This episode walks you through how to prepare in an easy to understand step by step method. Chec...

28 Jan 201859min

Car Negotiations- How to Get the Best Deal (Part 1) [Throwback Episode]

Car Negotiations- How to Get the Best Deal (Part 1) [Throwback Episode]

Buying a new car? This episode will show you how to thoroughly prepare for your inevitable negotiation. This episode walks you through how to prepare in an easy to understand step by step method. Chec...

6 Jan 201848min

Sparring Session 9.0 with Daniel Bauer

Sparring Session 9.0 with Daniel Bauer

How do you deal with difficult people? In this live role-playing scenario you'll discover how to deal with someone who is trying to undermine you in a negotiation. Download the Ultimate Negotiation G...

18 Des 201718min

How to Negotiate for Change in Organizations with Daniel Bauer

How to Negotiate for Change in Organizations with Daniel Bauer

In this episode, you'll discover the secret to negotiating for change within organizations and dealing with opinionated stakeholders. In this episode Danny will talk about the following: 1. Why resist...

11 Des 201723min

How to Win Your Gift Exchange with Psychology [Throwback Episode]

How to Win Your Gift Exchange with Psychology [Throwback Episode]

Want to give the perfect gift? Learn how to give and receive gifts the right way with these nifty negotiating skills. Check out these freebies: Negotiation Style Guide Download the Ultimate Negotiatio...

8 Des 201740min

Sparring Session 8.0 with Stacy Kesten

Sparring Session 8.0 with Stacy Kesten

How can you control your emotions in negotiation? You'll discover how to manage your emotions while maintaining a poised demeanor that is conducive to productive dialogue. Download the Ultimate Negoti...

4 Des 201716min

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