The Future of Customer Service: Expert Tips from Blake Morgan

The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

Episoder(1738)

Why Past Success Makes You Blind

Why Past Success Makes You Blind

Request A Customized Workshop For Your Company⁠: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Sarah Ahern, Data Strategist in Supply Chain/Innovation helps us n...

2 Jan 28min

The ONLY Negotiator’s Toolkit You Need to Own

The ONLY Negotiator’s Toolkit You Need to Own

Request A Customized Workshop For Your Company⁠: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Chelsea Elliott, MSW. Discusses what is emotional intelligence and...

1 Jan 43min

How to Influence Decision-Makers Without Triggering Their Ego

How to Influence Decision-Makers Without Triggering Their Ego

Request A Customized Workshop For Your Company⁠: https://www.americannegotiationinstitute.com/services/workshops/ Looking to take your negotiation skills to the next level? Join host Kwame Christia...

31 Des 202546min

93% of People Market The Wrong Way (Here’s How To Fix It!)

93% of People Market The Wrong Way (Here’s How To Fix It!)

Request A Customized Workshop For Your Company⁠: https://www.americannegotiationinstitute.com/services/workshops/} In this episode, Jennifer Walton, Chief Brand Officer at Sky Nile Consulting, disc...

30 Des 202528min

The Danger of Not Taking Risks

The Danger of Not Taking Risks

Why Most People Lose Big Without Noticing In this episode, Jeremy Delk reveals how his journey from a small town in Kentucky to Wall Street was shaped by the toughest negotiations of all — the ones...

29 Des 202535min

This Is Why People Trust You (Or Don’t) — Backed by Real Stories

This Is Why People Trust You (Or Don’t) — Backed by Real Stories

People don’t trust who you are—they trust what they feel around you. In this powerful episode, Kwame Christian sits down with Shawn Anthony—entrepreneur, talent manager, and host of School’s Over… ...

26 Des 202530min

Is Your BATNA a Prison? Why Traditional Negotiation Rules Are Trapping You in Mediocre Deals

Is Your BATNA a Prison? Why Traditional Negotiation Rules Are Trapping You in Mediocre Deals

⁠Order NOW The Book: EVOLVE or Be Slaughtered: Negotiation For The 21st Century (Beyond Negotiating) by Derrick (The Van Gogh of Negotiation) Chevalier⁠ What if the rule we’ve all been taught —...

25 Des 202531min

How I Lost a Once-in-a-Lifetime Deal with Stevie Wonder

How I Lost a Once-in-a-Lifetime Deal with Stevie Wonder

One mistake. One moment of faking expertise. And it cost him a deal with Stevie Wonder. ⁠Order NOW The Book: EVOLVE or Be Slaughtered: Negotiation For The 21st Century (Beyond Negotiating) by Derr...

24 Des 202526min

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