Customers Come, Customers Leave. Now What?
Problem Solvers31 Des 2018

Customers Come, Customers Leave. Now What?

There are a lot of Uber-like startups out there—companies that connect customers with some set of service providers, such as cleaners, lawn care pros, or, in the case of Storyhunter, companies looking for video freelancers. But these companies all face the same danger: They're at risk of disintermediation, or being cut out of the deal. (After all, if you're a consumer and find a great cleaner through a startup, why keep using the startup? Why not work with the cleaner directly?) This is the problem Storyhunter faced, and solved. Its solution: Understand its users, and then become incredibly valuable to them in every way possible. (Original air date: 7/31/17) Learn more about your ad choices. Visit megaphone.fm/adchoices

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Episoder(472)

Why Most Founders Can't Grow Past 25 Employees

Why Most Founders Can't Grow Past 25 Employees

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How Burger King Is Making a Comeback

How Burger King Is Making a Comeback

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What Is Your Time Worth?

What Is Your Time Worth?

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Tetris: Building a Brand Beyond the Block

Tetris: Building a Brand Beyond the Block

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How to Find Your First Customers

How to Find Your First Customers

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Stop Being Interchangeable

Stop Being Interchangeable

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20 Apr 21min

The Formula for Efficient, Effective Content

The Formula for Efficient, Effective Content

It's the 450th episode. Okay, it's actually the 451st. But close enough. Every 50 episodes, Jason steps back and reflects on the show: how it's changed, why it's changed, and what he's learned from ma...

13 Apr 26min

You Can’t Scale a Secret

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Danielle Sepsy started developing her secret scone recipe at 13. That recipe built The Hungry Gnome. But to grow, she had to share it with her team, and eventually with the world in her new book, The ...

6 Apr 26min

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