The Weird Customer Quirk That Changed Everything
Problem Solvers17 Feb 2020

The Weird Customer Quirk That Changed Everything

Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the business. Learn more about your ad choices. Visit megaphone.fm/adchoices

Episoder(468)

The 9 Types of People You Need On Your Team

The 9 Types of People You Need On Your Team

There are three types of skills, Jen Kem says: The ability to visualize, strategize, or mobilize. Everyone has these skills in different combinations — and when you can assemble a team with the right ...

10 Feb 202529min

How to Have Time for Everything

How to Have Time for Everything

Money isn't the only definition of wealth. So is time. That's one of the central ideas in Sahil Bloom's new book "The 5 Types of Wealth" — and on this episode, he explains how to become wealthy in tim...

3 Feb 202531min

Brevity! (You Need It)

Brevity! (You Need It)

Founders accidentally create a lot of confusion — because we talk too much! We pitch too many products, tell a too-complex story, and don't often get to the point fast enough. Today, business coach St...

27 Jan 202539min

Taco Bell's CEO Has a Formula for Success

Taco Bell's CEO Has a Formula for Success

Taco Bell CEO Sean Tresvant reflects on his first year as the boss, and talks about how to build an incredible brand. It comes down this formula, he says: math + magic. We spoke because Taco Bell is #...

20 Jan 202542min

The Five Skills That Accelerate Any Career

The Five Skills That Accelerate Any Career

This will sound crazy: When you only focus on your core skillset, your growth slows. Instead, you need to add what Jonathan Goodman calls "leapfrog skills" — a list of five other skills (including wri...

13 Jan 202545min

How to Truly Understand Your Customers

How to Truly Understand Your Customers

Why do great companies make bad products? The answer is confirmation bias, and a lack of true connection with your customer. Phyl Terry is a pioneer in the field of consumer experience, and shares an ...

6 Jan 202553min

Can Professionals Drop F-Bombs?

Can Professionals Drop F-Bombs?

Should you curse at work? There isn't much cursing on Problem Solvers, but over on Jason's other podcast Help Wanted, it happens a little more often... and a listener complained! Today, Jason and his ...

30 Des 202422min

"I'm Mad at My Fiancé for Not Including Me in a Business Opportunity!"

"I'm Mad at My Fiancé for Not Including Me in a Business Opportunity!"

Morgan is engaged to Jack. Jack didn't include Morgan in a business deal, but she feels *strongly* that he should have. Now she's mad. What should they do? In this episode from Jason's other podcast, ...

23 Des 202435min

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