How I Won This Angry Customer’s Business Back
Here's a strategy for talking people down, and even turning people's anger to your advantage. And I have the emails to prove it! Learn more about your ad choices. Visit megaphone.fm/adchoices
7 Apr 202512min
How to Tell Your Brand Story, from the Storytelling Master
Donald Miller literally wrote the book on brand storytelling: It's called Building A StoryBrand, and it sold 1 million copies. He's just released an updated version. On this podcast, Don explains how ...
31 Mar 202527min
How to Become Shameless (In the Best Way)
Want to pitch yourself with confidence? Want to become better at sales, or just selling yourself? You must learn to be shameless. That's the advice from Jenny Wood, former Google executive and author ...
24 Mar 202540min
How to Be Your Brand's Face, with Angie of Angie's List
Angie Hicks has been the face of Angie’s List (now called Angi) for decades. It’s not a role she wanted, but she knows how important it is — and how to play it perfectly. Learn more about your ad choi...
17 Mar 202530min
Confessions of a Former Retail Buyer
Want to get your product onto store shelves? Listen to this. Matt Adelmann used to be a buyer at Target, where he was responsible for placing products on shelves. Here are the three mistakes that foun...
10 Mar 202533min
How Nintendo (Literally) Changed the Game
In 2006, a debate raged inside of Nintendo: Do they bundle their new Wii console with the game Wii Sports, or sell the game separately? Reggie Fils- Aimé was president of North America at the time, an...
3 Mar 202529min
Quitting Can Be Good
Entrepreneurs love telling stories of perseverance. But that can be misleading. "In order to succeed, you're going to have to quit the things that aren't worth pursuing," says Annie Duke, author of th...
24 Feb 202541min
Turn A Wild Idea Into A Very Real Business
One night, Holden Forrest drew a wild idea on the back of his daughter's math homework: What if he could lower a house into the ground, as a way to escape oncoming wildfires? He couldn't shake this id...
17 Feb 202539min
