ServiceNow & the Rise of Digital-native companies in the Asia Pacific with Mitch Young
Analyse Podcast24 Nov 2022

ServiceNow & the Rise of Digital-native companies in the Asia Pacific with Mitch Young

"If you think about a modern digital business, what does that mean? Well, it translates to personalized, proactive service and support. At a minimum, it's also the ability to deliver and provide access to self-service. It's about eliminating all of the mundane and repetitive tasks that are required to drive great engagement and customer loyalty and where a process or a workflow is required to be executed. A digital business is about automating and optimizing that request across the enterprise delivered to the right person with the right skills, maybe the right spare parts, the right geographical location, the right availability to deliver on that customer or employee request." - Mitch Young

Fresh out of the studio, Mitch Young, president of Asia Pacific & Japan from ServiceNow, joined us in a conversation to discuss their business activity and focus and explore the rise of digital-native companies in the Asia Pacific. Mitch began with the story of ServiceNow and the interesting customer stories across the Asia Pacific. Then he dived deep into explaining how the modern digital business works and the playbook which executives can use to strategize from automation of workflows by digitization to augmenting artificial intelligence in their businesses for their next phases of digital transformation.

Podcast Information: The show is hosted and produced by Bernard Leong (@bernardleong, Linkedin) and Carol Yin (@CarolYujiaYin, LinkedIn). Sound credits for the intro and end music: "Energetic Sports Drive" and the episode is mixed & edited by Geoffrey Thomas Craig (LinkedIn).

Episoder(516)

How Arta Finance Democratizes Wealth Management with Caesar Sengupta

How Arta Finance Democratizes Wealth Management with Caesar Sengupta

"So in our view, great would be when everyone can find the best place to put their money to work. To whatever cause they want. It could be investing. It could be protecting their family. It could be l...

14 Feb 202437min

BYD vs Tesla: The New EV Empire with Lei Xing

BYD vs Tesla: The New EV Empire with Lei Xing

“One thing I can add is the awakening, the shaking up, the shaping up of the rest of the global auto industry from the Chinese is in full swing. The Chinese are coming. And if the Western automakers a...

6 Feb 20241h

AC Ventures & The Indonesia Venture Capital Report 2023 with Adrian Li

AC Ventures & The Indonesia Venture Capital Report 2023 with Adrian Li

"Indonesia is not of the scale of China and India. And some people argue that India and China are so vast that you can almost consider: North China, South China, East China and different parts of the ...

30 Jan 202456min

Vertex Ventures & Venture Capital in Southeast Asia & India with Carmen Yuen

Vertex Ventures & Venture Capital in Southeast Asia & India with Carmen Yuen

"The whole of Southeast Asia has to come up as a group. Hence, my secret about what I know about the VC industry that people don't know. The secret is that you've got to be very sane when you come to ...

24 Jan 202449min

Yana TV and Change Makers in the Asia Pacific with Yana Fry

Yana TV and Change Makers in the Asia Pacific with Yana Fry

"There are so many voices here that people can create their own unique things. And yet there is still this culture, that's still lingering from the past, that somehow the answers are in the West. And ...

16 Jan 202454min

Glints & Human Resources in the Age of AI with Oswald Yeo

Glints & Human Resources in the Age of AI with Oswald Yeo

“[Glints] We would like to still be around and building an enduring company. A big part of why many of us at Glints are building what we want is we hope that our children and grandchildren can be usin...

9 Jan 202439min

The Power of Play and Future of Work with George Kesselman

The Power of Play and Future of Work with George Kesselman

"Money is a very interesting kind of numerical way of measuring when you're levelling up. So that's where the distinction needs to be very clear. The way that I've positioned it in the book and what t...

19 Des 202349min

The State of China 2023 with Shai Oster

The State of China 2023 with Shai Oster

"You will continue to see Western investment continuing to decline. The risk-reward calculations won't change in the next 12 months, as far as I can see. The Chinese economy is not about to take off. ...

12 Des 20231h 2min

Populært innen Business og økonomi

lydartikler-fra-aftenposten
stopp-verden
dine-penger-pengeradet
e24-podden
rss-borsmorgen-okonominyhetene
rss-penger-polser-og-politikk
finansredaksjonen
livet-pa-veien-med-jan-erik-larssen
pengepodden-2
utbytte
rss-sunn-okonomi
tid-er-penger-en-podcast-med-peter-warren
pengesnakk
liberal-halvtime
stormkast-med-valebrokk-stordalen
morgenkaffen-med-finansavisen
lederpodden
okonomiamatorene
rss-politisk-preik
rss-markedspuls-2