Mapping the Customer Experience - Pete Saunders - Episode 117

Globally 48% of public sector professionals agree that talent attraction and retention is their top challenge. While government can rarely compete with private sector peers monetarily, government offe...

15 Apr 202423min

Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data...

8 Apr 202414min

Companies throughout the world have prioritised Corporate Social Responsibility (CSR) in recent years, aiming to make a good impact on society and the environment. B Corp accreditation, a globally rec...

25 Mar 202426min

Community safety is the cornerstone of social cohesion, fostering trust and unity among residents. When people feel secure in their environment, they are more likely to engage positively with one anot...

18 Mar 202412min

International Women's Day isn't country or organisation specific. It's a day of collective global activism and celebration that belongs to all those committed to forging women's equality. In recent ye...

11 Mar 202424min

International Women's Day is a day to recognise how far we've come towards gender equality, and also how far we have left to go. Don't get us wrong - a little over a hundred years ago only a handful o...

7 Mar 202444min

Without proactive project management you'll find yourself constantly firefighting, your team unengaged, and your business unit operating as a siloed lone ranger. All this leads to poor quality deliver...

21 Feb 202417min

Travelling to a service centre, waiting in line, operating within standard 'business hours' to submit paper proof of identity documents; none of this aligns with the modern lives people live. Digital...

12 Feb 202419min