SPI 846: We Let the Customers Down (And Here Was My Response)

SPI 846: We Let the Customers Down (And Here Was My Response)

#846 Building a strong connection with your followers means showing them you care, even when things go wrong. That's why doing what feels right is part of my DNA in business. It might be difficult or cost time and money, but owning up to mistakes and going the extra mile to fix them makes all the difference! In today's episode, I share a story about a partnership with a company that resulted in four unhappy customers. That's unacceptable when the trust I've built is on the line. Listen in because you'll hear how I worked with Whatnot, the live shopping service I was streaming on for my Deep Pocket Monster audience, to make up for this error. This is about taking responsibility and learning from mistakes to make anyone affected by them feel heard and valued. Navigating these situations can be tricky, though. Tune in to hear about my approach! Show notes and more at SmartPassiveIncome.com/session846.

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Episoder(916)

SPI 221: An Unknown Way to Boost Sales and Increase the Size of Your List—Back with an SPI Student

SPI 221: An Unknown Way to Boost Sales and Increase the Size of Your List—Back with an SPI Student

#221: My guest today is a Smart Passive Income "student," here to share the innovative strategy he's used to earn affiliates and grow his business. Ken shares great advice for how to turn offline, "techno-phobic" business owners into online partners. Podcast show notes available here: https://www.smartpassiveincome.com/session221 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

6 Jul 201652min

SPI 220: An Interview with Make-A-Wish Co-Founder, Frank Shankwitz

SPI 220: An Interview with Make-A-Wish Co-Founder, Frank Shankwitz

#220: I'm honored to introduce you to Frank Shankwitz, one of the founders of an extraordinary non-profit called the Make-A-Wish Foundation. Frank shares what he has learned from leading a non-profit, what the non-profit and for-profit business worlds have in common, and the key to successful non-profit fundraising. Podcast show notes available here: https://www.smartpassiveincome.com/session220 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

29 Jun 201633min

SPI 219: How Meghan Telpner’s Culinary Nutrition Academy Makes You Rethink Traditional Online Courses

SPI 219: How Meghan Telpner’s Culinary Nutrition Academy Makes You Rethink Traditional Online Courses

#219: My guest today is Meghan Telpner, creator of an incredibly successful online certification course for aspiring nutritionists. She shares the tools and platforms that she uses to run her course, incentivize enrollment, and foster accountability within her course. Podcast show notes available here: https://www.smartpassiveincome.com/session219 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

22 Jun 201636min

SPI 218: Starting an Online Course? Best Practices and Getting People to Follow Through with Ankur from Teachable.com

SPI 218: Starting an Online Course? Best Practices and Getting People to Follow Through with Ankur from Teachable.com

#218: My guest today is the founder and CEO of Teachable.com, a platform that helps online course creators like me make money providing valuable instruction to their audience. We discuss how to create and sell online courses. Podcast show notes available here: https://www.smartpassiveincome.com/session218 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

15 Jun 201634min

SPI 217: Brik Book and How Brett Miller Quit His 6-Figure Job to Build LEGOs

SPI 217: Brik Book and How Brett Miller Quit His 6-Figure Job to Build LEGOs

#217: Brett Miller, creator of Brik Book, joins me to discuss selling physical products, from testing and marketing to manufacturing and shipping. Learn how to validate a business idea through Kickstarter. Plus, we have a surprise just for SPI listeners! Podcast show notes available here: https://www.smartpassiveincome.com/session217 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

8 Jun 201643min

SPI 216: Your Habits and the Story Behind Pavlok with Maneesh Sethi

SPI 216: Your Habits and the Story Behind Pavlok with Maneesh Sethi

#216: Maneesh Sethi joins me today to talk about Pavlok, a wearable device that helps you break unwanted habits. Listen in as we discuss both the science of habit formation and the process of building a hardware product. Podcast show notes available here: https://www.smartpassiveincome.com/session216 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

1 Jun 201632min

SPI 215: How to Keep Up With Your Editorial Calendar (and How to Get Ahead)

SPI 215: How to Keep Up With Your Editorial Calendar (and How to Get Ahead)

#215: I'd like you to meet Janna, my Managing Editor, who's had an incredible impact on the consistency and quality of the content I make here on SmartPassiveIncome.com. We discuss the editorial process, the importance of banking content, and how to plan we go about planning content out. Podcast show notes available here: https://www.smartpassiveincome.com/session215 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

25 Mai 201635min

SPI 214: How to Master Content Marketing with Neil Patel

SPI 214: How to Master Content Marketing with Neil Patel

#214: Neil Patel is back for another awesome episode, and this time he's sharing content marketing advice every single blogger should hear. We discuss the entire writing process from research to publishing and the promotion that comes afterward. Podcast show notes available here: https://www.smartpassiveincome.com/session214 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

18 Mai 201637min

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