Revolutionizing Customer Service Through AI with Jay Wellings

Revolutionizing Customer Service Through AI with Jay Wellings

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/634 Join us for an enlightening conversation with Jay Wellings, the head of development at Volato, who brings a wealth of experience from the greater Portsmouth area. As an aficionado of great steak dinners, Jay shares not just his culinary preferences but also his career journey from studying computer science in 2003 to becoming a powerhouse in the Microsoft ecosystem by 2016. This episode offers a rich narrative of Jay’s pas...

Episoder(812)

Build an AI-Ready Culture Without the Hype

Build an AI-Ready Culture Without the Hype

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Sam Fankuchen shares how organisations can move beyond AI hype to build real capability. The discussion focuses on creating...

8 Mar 32min

Why Copilot Adoption Stalls and How to Fix It

Why Copilot Adoption Stalls and How to Fix It

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Danny Burlage joins The MVP Show to explore why AI adoption in organisations is stalling and what actually moves it forward. ...

4 Mar 25min

How to Actually Get Value from Copilot at Work

How to Actually Get Value from Copilot at Work

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode explores how organisations can move from AI curiosity to real value using Microsoft Copilot and agents, drawing ...

25 Feb 23min

Why Most AI Projects Fail to Deliver ROI

Why Most AI Projects Fail to Deliver ROI

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode reframes how leaders should approach generative AI, with insights from Justin Trombold. Instead of chasing use...

22 Feb 31min

AI Adoption: From “No Thanks” to Power Users

AI Adoption: From “No Thanks” to Power Users

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM AI enablement is a change problem, not a tech problem. In this episode, Molly Rupert-Sullivan breaks down how to support th...

18 Feb 23min

From Prompts to Goals: How AI Now Writes Full Documents

From Prompts to Goals: How AI Now Writes Full Documents

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode tracks how Manbhawan Prasad and the Word team are evolving Copilot from simple prompt-based help to goal-based ...

16 Feb 27min

Stop Chasing OKRs: Solve the Real Business Puzzle

Stop Chasing OKRs: Solve the Real Business Puzzle

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode challenges goal-driven thinking in an AI-enabled world through a conversation with Radhika Dutt. The discussio...

15 Feb 33min

Building Copilot Habits That Actually Stick

Building Copilot Habits That Actually Stick

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Amelia Hernandez Osorio explores practical ways organisations can build lasting Copilot habits, strengthen internal communi...

11 Feb 24min

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