Ep 19: Why Value is the Heart of Modern Customer Success with Dillon Young

In this episode, host Emma Lo sits down with Dillon Young, founder of Lifetime Value Media and Customer Value Labs, to dive into the trends shaping CS today.

Dillon shares insights on:

• The rise of AI and Digital CS
• Navigating the job market in a changing economy
• The critical role of value delivery in Customer Success
• Balancing mental health and career growth in a demanding industry

With his experience as the host of a daily CS podcast and leader in GTM-focused content creation, Dillon offers a fresh perspective on the future of Customer Success and the skills professionals need to thrive.

Tune in for actionable insights, candid conversations, and a roadmap to success in today’s CS landscape.

Follow Dillon for more

https://www.linkedin.com/in/dillonryoung/

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