[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business.

This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, barriers to doing so, and when not to outsource.

We also discuss how the pod model allows Uptime to provide personalised support to clients, overcoming objections to outsourcing, and how to take the first steps to getting support.

Mentioned in This Episode


Episoder(200)

[46] From CentraStage to Datto: One Cloud-based RMM's Journey

[46] From CentraStage to Datto: One Cloud-based RMM's Journey

Richard speaks to Christian Nagele & Ian Van Reenen of Datto, a business continuity and management platform.Mentioned in This EpisodeDattoAutotaskAmazon Web Services (AWS)Blog Post – Centrastage at A...

2 Des 201832min

[45] Live at DattoCon 2018: What's New for You

[45] Live at DattoCon 2018: What's New for You

Richard speaks with Matt Richards, Chief Marketing Officer, Pete Jaworski, Product Manager, and Adam Stewart, Senior Vice President of Engineering at Datto, which provides business continuity and mana...

25 Nov 201840min

[44] The Evolving MSP

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Richard hosts a panel session with CompTIA members who own or work with IT businesses about the future of the MSP.CompTIAManaged Enterprise TechnologiesJanet O’Sullivan of StorageCraftTracy Pound of M...

18 Nov 201852min

[43] How being a Go-Giver can increase your influence and sales

[43] How being a Go-Giver can increase your influence and sales

In this episode, Richard talks to Bob Burg, author and keynote speaker, about his books, The Go-Giver philosophy and dealing with difficult situations.Book: The Go-Giver: A Little Story About a Powerf...

11 Nov 201852min

[42] Live from Continuum Navigate 2018

[42] Live from Continuum Navigate 2018

Richard speaks to Michael George CEO, Bob Kocis CRO and Fielder Hiss, VP of Product, all at Continuum, who support MSPs with a range of tools to help them grow their businesses.Mentioned in This Episo...

28 Okt 201857min

[41] How the MSP staff recruitment industry is changing for the better

[41] How the MSP staff recruitment industry is changing for the better

In this episode, Richard talks to Daniel Welling, of Welling MSP, based in Marlowe, London.Mentioned in This EpisodeIT Trade Association: CompTIAPeer Group: The Network GroupDocumentation Service: IT...

21 Okt 201842min

[40] How IT Companies can Significantly Improve Their Customer Service

[40] How IT Companies can Significantly Improve Their Customer Service

Richard speaks to Ted Stone, Chief Executive of Customer First UK, based in Doncaster and owner of the 'putting the customer first' standard.Mentioned in This EpisodeWebsite: Customer First UKTwitter...

14 Okt 20181h 1min

[39] Why MSPs need to embrace marketing

[39] Why MSPs need to embrace marketing

Richard talks to Paul Green of MSP Marketing Edge, in Milton Keynes, which supports IT providers and MSPs with their marketing.Mentioned in This EpisodeContinuumIT GlueMSP Marketing EdgeEncryption sof...

7 Okt 201849min

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