Are You Annoying Your Customers? And what to do about it (and get great reviews)

Are You Annoying Your Customers? And what to do about it (and get great reviews)

Do you know what it's like to buy from your business? Do you understand your customer’s buying journey? Do you know what hoops you make your customer jump through in order to do business with you? Is it possible that your buying process is annoying your customer? Regardless of whether you run a large enterprise or a small business, your customer's experience of you will attract them to come back again and again - or frustrate them until they are lured away by your competition.&nbs...

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Episoder(98)

Making Things Easy

Making Things Easy

With everything you have on your plate, starting a new initiative might seem like an overwhelming task. Thinking something is going to be harder than it is, might lead you to procrastinate, leading to...

27 Okt 20221min

Driven vs Ambitious

Driven vs Ambitious

Are you Driven or Ambitious? And why does it matter? The first female NFL coach, Dr. Jen Welter, was the keynote speaker at a conference I attended a few years ago where she put this question to us...

11 Aug 20223min

Stop Babysitting Your Team - Use the simple Five S Training Method - like a Flight Instructor Does

Stop Babysitting Your Team - Use the simple Five S Training Method - like a Flight Instructor Does

Do you ever feel like you need to babysit your team because they have trouble completing some tasks successfully and consistently? I know many business owners who feel that way. And it is usually beca...

14 Jul 20224min

How to Work Less in Your Business (and get away from the day to day operations)

How to Work Less in Your Business (and get away from the day to day operations)

This is a critical question for you: How much are you personally needed every day in your business? How much is reliant on you, your decisions, and your experience? Are you so important that it kee...

7 Jul 20223min

Getting out of the Weeds - Making a Critical Hire

Getting out of the Weeds - Making a Critical Hire

As the CEO of your business, your responsibilities over time have likely increased in both number and volume. There comes a time when you need to make a critical hire to take many of those vital resp...

30 Jun 20222min

Know your Numbers - What Key Metrics Can Tell You About Business Growth Strategy

Know your Numbers - What Key Metrics Can Tell You About Business Growth Strategy

I was at the airport recently and I got thinking about the windsock as it was blowing around in the gusting winds. A windsock is a simple yet critical tool for pilots, as it tells them what direction ...

12 Mai 20221min

Feeling Resigned? How to get Unstuck!

Feeling Resigned? How to get Unstuck!

Have you ever been in a state of thinking that a particular situation can't change, nothing is going to work, and become resigned to the fact that this is just kinda how it is? Watch to learn the simp...

5 Mai 20222min

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