Securing Calls: How Caller Verify is Transforming Identity Verification

In this episode hosted by Peter Beaudoin, Tracy Nyholt discusses Techjitsu's flagship product, Caller Verify, which aims to address the growing problem of hackers impersonating callers to help desks by exploiting knowledge of customer security questions. Tracy explains how this solution emerged from a customer need, and how Techjitsu is targeting large organizations in industries like finance, healthcare, and insurance that have valuable data to protect.

Thank you for listening to the Leaders, Innovators and Big Ideas podcast, supported by Rainforest Alberta. The podcast that highlights those people who are contributing to and/or supporting the innovation ecosystem in Alberta. Host: Peter Beaudoin Peter manages strategy and partnerships for an innovative alliance of energy companies committed to reducing environmental impacts through collaborative R&D efforts. Peter worked for more than 20 years in Asia building and investing in a variety of businesses. His most recent role outside of Canada was with the World Wildlife Fund, where he was the Chief Executive Officer of WWF China, based in Beijing. Prior to that, Peter lived in Hong Kong for 15 years working in the technology industry.

Guest: Tracey Nyholt is the Founder & CEO of TechJutsu Inc., a technology startup specializing in Identity & Access Management (IAM) solutions. With 20 years of cyber security expertise, she leads a team that has achieved partner status with Okta & received Okta’s Innovation Award for developing patent-pending Caller Verify. Tracey attributes TechJutsu’s success to the incorporation of principles like simplicity & continuous improvement, which she refined while training as a Black Belt in martial arts.

Tracey champions the advancement of women by sitting on the Board of Women in Communication and Technology, and mentoring individuals looking to further their career in the IAM field. She is a regular speaker at industry forums, webinars, and conferences such as the Directors' Forum Co-operative and Oktane 2023.

She has been featured in CBC's Calgary's Eye Opener Innovator Series, The Top 100 Women Owned Cybersecurity Magazine, University of Calgary's Alumni News, and Women in Identity’s Three Questions with Tracey Nyholt, TechJutsu Founder and CEO.

In 2023, Tracey was nominated and honored as one of Canada’s Top Women in Cybersecurity (presented by IT World Canada).

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Show Links:

• TechJutsu
• Alberta Catalyzer
• House 831

Show Quotes:

"Hackers are increasingly targeting the weakest link - the customer service desk" Credits... This Episode Sponsored By: New Idea Machine Episode Music: Tony Del Degan Creator & Producer: Al Del Degan