Noel Bruton Gets Us Thinking About HelpDesk!
RunAs Radio5 Mar 2008

Noel Bruton Gets Us Thinking About HelpDesk!

Richard and Greg talk to Noel Bruton about the challenges of help desks and tech support in general. The interview digs down into the real value of great tech support in your organization. Check out Noel's web site at www.noelbruton.com.

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Episoder(1058)

Choosing Tools in M365 with Joy Apple

Choosing Tools in M365 with Joy Apple

Turning on every tool in M365 is rarely a successful strategy - so how do you choose? Richard chats with Joy Apple about her work as a consultant helping organizations use the huge array of products i...

14 Okt 34min

Cloudflare Edge Workers with Bob Fornal

Cloudflare Edge Workers with Bob Fornal

What can Cloudflare do for you? While at KCDC in Kansas City, Richard chatted with Bob Fornal about how his organization uses Cloudflare - not just for content delivery or DDoS protection, but also ed...

7 Okt 37min

AI and Penetration Testing with Paula Januszkiewicz

AI and Penetration Testing with Paula Januszkiewicz

How is artificial intelligence changing cybersecurity and penetration testing? Richard talks to Paula Januszkiewicz about how her team now uses large language models throughout the security workflow, ...

30 Sep 33min

Building Agents with Andrew Connell

Building Agents with Andrew Connell

Microsoft offers a surprising number of ways to build agents in Microsoft 365. Which one should you choose? Richard talks to Andrew Connell about the evolving Microsoft 365 Copilot landscape and the f...

23 Sep 39min

Patching in 2026 with Susan Bradley

Patching in 2026 with Susan Bradley

How has patching changed in 2026? Richard chats with patching goddess Susan Bradley about what she's seeing in vendor patches and how they're affecting consumers and businesses. On one hand, you have ...

16 Sep 35min

State of WSUS with Adam Marshall

State of WSUS with Adam Marshall

Windows Server Update Services (WSUS) was deprecated in Sept 2024 - when does it go away? Richard talks to Adam Marshall about how WSUS is still an essential service for Configuration Manager, include...

9 Sep 28min

Reimagining Intranets with Susan Hanley

Reimagining Intranets with Susan Hanley

How does AI change the intranet? Richard chats with Susan Hanley about her work helping organizations build great intranets and how tools like M365 Copilot are changing the intranet. Susan talks about...

2 Sep 36min

Security Features of PowerShell 7 with Mike O'Neill

Security Features of PowerShell 7 with Mike O'Neill

How secure are your PowerShell scripts? Richard talks to Mike O'Neill about the powerful security features introduced with PowerShell 7.3 and above, including session configuration files and clean blo...

26 Aug 31min

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