Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien

Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien

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Promotive can help you find your dream job.
Touch HERE to see open jobs.

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Try Tekmetric HERE


Sunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop Genie

In today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.

00:00 Physician switched careers to open repair shop.

05:14 Matt inspired my journey in business ownership.

08:10 Focus on customer service ensures business success.

10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.

14:34 TechMetric consolidates vendors, saving businesses money.

16:23 Shop Genie: Solving automotive scheduling with technology.

21:18 Sales skills are crucial for auto repair success.

23:21 Prioritize sales training for advisors over EVs.

28:55 Recall past recommendations; address at next appointment.

29:46 Long-term customers may opt for new cars.

32:41 Customer experience drives business success in 2024.

36:39 Technology trends impact all age groups.

40:04 Waiting affects efficiency; cultural fit varies significantly.

44:59 Maintain transparency without scaring customers away.

45:49 Old methods required; dealership knowledge outdated.


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Episoder(125)

The Role of Social Media in Modern Auto Mechanic Careers with Angry Bob from TikTok, Part 2

The Role of Social Media in Modern Auto Mechanic Careers with Angry Bob from TikTok, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREAngry Bob from TikTok joins Jeff Compton for part two of their discussion. Jeff emphasizes the challenges young workers face in the auto industry, highlighting the importance of proper supervision and training. Angry Bob delves into the issues surrounding customer expectations and the often undervalued services provided by mechanics. They also explore the financial and emotional struggles of transitioning from a shop to mobile work, offering valuable insights for those considering a new path in their auto repair careers.00:00 TikTok enables faster interactions compared to Facebook.06:14 Abused "customer is always right" policy.08:22 It's about the customer's experience and transparency.12:00 Fixing issues requires thorough checks and retainer.14:35 Struggles to find a suitable shop location.16:53 You can succeed with hustle and skill.19:50 Struggling financially but optimistic about new opportunities.24:55 Blueprints aren't perfectly followed; adjustments cause variability.27:41 Understanding individual differences to avoid conflict.31:13 Young people overloaded; oil change time misjudged.33:31 Fix the broken business model and charge appropriately.36:32 High school often wastes time; and lacks financial education.42:36 No regret: different circumstances, lacked guidance, loved Lincoln Tech.43:12 Stayed committed, valuable experience; still connected today.48:25 Customer sees employee upset; bad experience results.50:14 Reluctant to help prioritize personal gain first.52:42 Leave unhappy jobs; don't return to the past.56:06 Please share, comment, and auto-download podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

8 Okt 202457min

Angry Bob on TikTok Fame and Flat Rate Frustrations, Part 1

Angry Bob on TikTok Fame and Flat Rate Frustrations, Part 1

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREAngry Bob from TikTok joins Jeff Compton to dive into the intricacies of modern automotive diagnostics. Jeff and Bob emphasize the importance of understanding basic electrical theory, sharing their experiences with hands-on testing methods that trump classroom instruction. Bob highlights the critical role of practical tools and knowledge, offering insight into how hands-on experience with functional cars can be more beneficial than traditional schooling. 00:00 Avoid unnecessary tests to prevent damage.05:06 You can't always know others' reactions; frustrating.06:52 Delivery impacts how advice is received.10:32 I struggled with circuits and realized the simplicity of the series.15:52 Prioritizing skill over income improved my work.18:31 Doors must be approached differently for techs.19:44 Experience fosters knowledge-sharing and competition among dealership technicians.24:12 Struggling with job expectations and changing roles.27:47 Discovered self-worth through adversity and TikTok creation.29:03 Industry neglects mentorship due to thin profit margins.35:00 Prefer working on cars at home, together.36:10 Bought bad bulbs; taught him troubleshooting steps.40:31 Neglected iconic car models irk nostalgic enthusiasts.44:38 Used Chilton manuals for car repairs pre-internet.46:33 Tune in next week; please like and share. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

1 Okt 202448min

The Evolving Role of Technicians in Modern Repair Shops with Brian Burris from Promotive, Part 2

The Evolving Role of Technicians in Modern Repair Shops with Brian Burris from Promotive, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Brian Burris, an experienced technician from Promotive. Brian discusses the importance of transparency and specialization within automotive workshops. Jeff reflects on the disparities in diagnostic methods between dealership-trained and independent shop technicians.00:00 Continuing industry conversation: Promotive's Brian, Jeff.04:26 Time-limited service challenges technicians' efficiency perceptions.08:04 Made myself indispensable despite flaws at work.11:14 Diag was easier; now, it's software-dependent.14:35 Not good at mechanical tasks like carburetors.17:50 Best pay raise tactic: submit resignation notice.19:24 A Young, skilled mechanic struggles with constructive criticism.24:57 Seeking exit strategy, can't handle difficult customers.27:23 Beth's car was deemed extremely unsafe initially.29:27 Neglected car due to missed oil changes.32:40 Tech retention suffers due to workload, and low incentives.36:06 Trend of guaranteed 40-hour work weeks now.41:02 Reevaluate the true necessity of hiring an A-tech.43:20 Be honest; aligns perfectly with Promotive's support.44:57 Quality varies; good luck finding ten millimeters. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

24 Sep 202446min

Evaluating and Empowering Technicians in the Hiring Process with Brian and Kat from Promotive

Evaluating and Empowering Technicians in the Hiring Process with Brian and Kat from Promotive

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Kat Ayers and Brian Burris from Promotive. Kat emphasizes the importance of technicians bringing actual data to interviews to assess their productivity better. Brian discusses the significance of strong relationships between technicians and service advisors and how they impact job success and customer satisfaction. Additionally, Kat highlights the value of total compensation considerations beyond hourly wages, such as paid time off and growth opportunities. 00:00 Passion for automotive led to a lifelong career.06:58 Not knowledgeable about my production numbers.12:59 Flat rate uncommon in non-dealer environments here.20:02 Relationships with service advisors impact job success.23:26 Varied trust in advisors, technician pay disparity.27:38 Document achievements quarterly; use them for reviews.34:33 Focus on meaningful team collaboration and culture.39:35 Consider total compensation, paid time off, and growth opportunities.47:33 Curiosity changes the dynamic of constructive criticism.51:07 Reluctance to share knowledge due to effort.54:29 Technicians should negotiate benefits beyond hourly pay.01:01:40 Career paths without wrench work; matching culture fit. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

17 Sep 20241h 6min

Metal Man Online Shares His Experiences of Mistreatment and Mismanagement in Auto Shops, Part 2

Metal Man Online Shares His Experiences of Mistreatment and Mismanagement in Auto Shops, Part 2

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREJeff Compton and Metal Man Online from TikTok (Spencer Ellis) delve into challenges that young technicians face in the automotive industry. Metal Man Online shares his frustrations with communication barriers and mistreatment at his previous job, highlighting the necessity for understanding and adaptation to workplace dynamics. They also stress the immense value of networking, ongoing learning, and staying relevant in the ever-changing technological landscape of auto repair.00:00 Pay dispute led to job search for survival.06:53 Considering mechanic training due to current constraints.15:41 Inexperienced attempt to repair the damaged engine.21:26 Engine warranty work and bolt specification issue.22:20 Strict policy on engine parts; using Loctite.30:55 The First anxiety attack at CarMax was overwhelming.35:45 Loss of trust in business due to inconsistency.39:15 Technician pledges no attacks but calls out injustice.45:41 Customers' opinions vary, and integrity and transparency are valued.52:54 Pride in work, seeking to help others.56:28 Frustration at work leads to incomplete payment.59:11 Business owners need to stay involved actively.01:06:09 Attending roadkill zip tie drags in Tucson. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

10 Sep 20241h 8min

TikTok Mechanic Metal Man Online Talks Challenges and Triumphs in the Shop, Part 1

TikTok Mechanic Metal Man Online Talks Challenges and Triumphs in the Shop, Part 1

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Metal Man Online (Spencer Ellis) from TikTok, who shares his journey as a mechanic. Metal Man discusses the challenges of inconsistent pay and the pressures of engine rebuilds in a high-demand environment. Jeff expresses concern over content creators relying on platforms like TikTok for income and highlights the expenses often overlooked. 00:00 Exciting Jada Mechanic podcast introduces Metal Man.06:11 Hourly setup with the tiered system, and mechanical associates.08:09 First job: school intern, then mechanic's apprentice.12:20 "Challenging mechanic jobs can also be beneficial."15:19 My Cousin worked at Carmax and influenced my hiring.17:08 Ensured vehicle passed inspection despite motor mount issue.20:15 Regretted car repair mishap led to injury.23:27 Neglected maintenance leads to unforeseen mechanical issues.27:35 I replaced the gas pedal, passed the emissions, and impressed the boss.31:13 Maintain distance, yet understand their passion.34:54 Two videos led to a job in industrial equipment.36:40 Learning and gaining experience in the diesel industry.42:28 Hired at the new shop with commission pay.43:29 Initial pay delays; compensation based on completed jobs.48:18 Engine production slow, delayed payment concerns.51:13 Rusty bolt needs approval, didn't understand the system.54:14 Regretting decision, uncertain future, seeing some hope.57:10 Aspiring to live off video content creation. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

3 Sep 20241h 1min

Why are ASE Certifications Important? With Oscar Gomez, Part 2

Why are ASE Certifications Important? With Oscar Gomez, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREJeff Compton and Oscar Gomez discuss the value of ASE Certifications and explain how they help technicians identify their specialties and weaknesses, thereby improving through training and learning from failures. They discuss the challenges in the automotive industry, including the misdiagnosis of car issues due to rushing and the need for patience and mentorship for new technicians. As Oscar highlights the importance of motivating and supporting students and entry-level mechanics, Jeff underscores the necessity of properly conveying the worth of technicians' skills to customers.00:00 Anger about prioritizing emissions over safety inspections.05:45 Industry needs specific training for bilingual employees.07:50 Language barriers and cultural resistance to change.11:27 Disregard EGR fault, focus on the testing limit.14:51 Understanding principles without scientific physics, is an amazing approach.17:26 Car troubles? Tapping or diagnosing, I'm flexible.22:03 Identify weak points and focus on training.23:51 Enjoyed writing the annual test and showed the importance of feedback.27:21 California admissions diagnostician process requires alternative education.30:55 Mentor's tech becomes state rep, mentor cited.34:26 Advocate advises installing brakes, affecting car mechanics.38:13 New technicians need patience and understanding.41:38 Industry lacks patience, hindered quality and diagnosis.45:55 Car's hood and cowl ducts are plugged with litter.47:39 Addressing industry change, prioritizing business owner mentality.51:23 Striving for shop improvement and financial success.53:36 Supporting affordable tools, not wanting to struggle. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

27 Aug 202459min

Customer Trust and Honesty in the Auto Repair Industry with Oscar Gomez, Part 1

Customer Trust and Honesty in the Auto Repair Industry with Oscar Gomez, Part 1

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.00:00 Thriving in automotive testing and case studies.09:06 Disbelief over targeting program proponents for non-compliance.14:01 New safety inspections linked to a government program.20:03 Seller misleads buyer, car inspection process changes.23:09 Unmaintained car may fail emission inspection.29:03 I relate to unfairness in expert consulting.32:27 Evaluating technicians' performance and suggesting further training.41:23 Debate over car belt repair at dealership.47:02 Hyundai Kia check engine, low oil, burning 4 quarts.49:38 Customers ignoring oil change leads to issues.56:23 She's upset about other shops' service.01:00:57 AC maintenance and environmental impact in the industry. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

20 Aug 20241h 7min

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