Passion, customer service & the Oscars in subscription eCommerce Pat Callwood, True Serenity Tea

Passion, customer service & the Oscars in subscription eCommerce Pat Callwood, True Serenity Tea

Pat Callwood is the owner of True Serenity Teas a subscription box dedicated to the tea lovers of the world. They have just been named top 10 tea subscription box for the 3rd year in a row on top 10 select.com. The business launched in 2016 and now has over 200 monthly subscribers. …we’re getting into subscription eCommerce, the discovery box type. Talking about PR, collaboration and the Oscars for customer acquisition, AND about customer service, community and surprises for customer retention. --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Episoder(621)

Prezzybox's Zak Edwards on how to grow in a highly competitive category

Prezzybox's Zak Edwards on how to grow in a highly competitive category

Zak Edwards is the managing director of Prezzybox. Prezzybox is a multiaward winning UK Online Only eCommerce business. Specialising in retailing gifts. Prezzybox.com is the complete online gift solut...

6 Jul 201532min

ECCO's Hilary Fletcher on how to grow and sell a Bricks and Clicks business

ECCO's Hilary Fletcher on how to grow and sell a Bricks and Clicks business

Hilary Fletcher (until VERY recently) was Co-Owner of ECCO Shoes Oxford. ECCO Oxford has been a Bricks and Clicks eCommerce business selling the ECCO shoes range since 2002. Originally selling from on...

29 Jun 201532min

Muck Munchers' Martin Harvey on how to grow fast in year one

Muck Munchers' Martin Harvey on how to grow fast in year one

Martin Harvey is an eCommerce stalwart (launched his first eCommerce site in 2000). A highly respected and experienced managing director and marketing director within the B2C direct marketing sector, ...

23 Jun 201534min

Sugru's Linda Muck on the importance of analytics and driving traffic to an online only eCommerce business

Sugru's Linda Muck on the importance of analytics and driving traffic to an online only eCommerce business

Linda Muck is the eCommerce Manager at Sugru looking after the marketing and website for the Sugru eCommerce business. Sugru is an Online Only eCommerce business with a thriving wholesale arm which se...

12 Jun 201526min

Allergy Best Buy's Andrew Wilson on buying an online only eCommerce business and content marketing

Allergy Best Buy's Andrew Wilson on buying an online only eCommerce business and content marketing

Andrew Wilson is a Mail Order Marketing genius (in fact his was the first eCommerce training workshop I ever attended, way back in the early 2000s), who works with many eCommerce businesses around the...

11 Jun 201541min

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