How Lumen CEO Kate Johnson Changed the Culture of a Billion-Dollar Company From Playing Not to Lose to Playing to Win

How Lumen CEO Kate Johnson Changed the Culture of a Billion-Dollar Company From Playing Not to Lose to Playing to Win

Turning around a struggling company isn't for the faint of heart, but Kate Johnson, CEO of Lumen Technologies, is proving it can be done—and done well. Leading 30,000 employees and steering billions in revenue, Kate is tackling one of the toughest challenges in business: shifting a telecom giant from "playing not to lose" to "playing to win." In this episode, Kate opens her fresh and fearless playbook on what it really takes to transform a culture: it starts with clarifying your mission and getting everyone aligned. She shares bold, practical strategies like fostering trust, teaching resilience, and encouraging courageous conversations that push teams forward, not sideways. We'll also unpack why most leaders fail at culture change (and it's not for lack of trying), how to break silos by getting close to the action, and the non-negotiables for any leader's first 100 days. If you're ready to rethink what it means to lead and create a culture that wins, you don't want to miss this one.

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Episoder(1183)

AI Adoption Stalls, Ghost Jobs Surge, Gen Z Misunderstood, and New 2026 Work Trends Every Leader Must Know

AI Adoption Stalls, Ghost Jobs Surge, Gen Z Misunderstood, and New 2026 Work Trends Every Leader Must Know

Novemner 18, 2025:  Today's episode breaks down seven of the most important stories shaping the future of work. We explore why AI adoption is stalling inside organizations—and why companies are turnin...

18 Nov 202522min

CAVA's Chief People Officer on How to Turn Culture Into Action

CAVA's Chief People Officer on How to Turn Culture Into Action

Growth tests the soul of every organization. As companies expand, consistency often replaces compassion—but CAVA proves you can scale without losing humanity. With 400 restaurants and 12,000 team memb...

17 Nov 202556min

Meta's New AI Performance Rules, the Vanishing Career Ladder, and the Hidden Future of Work

Meta's New AI Performance Rules, the Vanishing Career Ladder, and the Hidden Future of Work

November 14, 2025: Today's episode breaks down six major stories shaping the future of work and employee experience. We look at how unclear corporate policies are pushing employees into a shadow AI un...

14 Nov 202535min

Skilled-Trades Crisis, Musk's Trillion-Dollar Targets, 2026 Workplace Trends, and the Return of College Degrees

Skilled-Trades Crisis, Musk's Trillion-Dollar Targets, 2026 Workplace Trends, and the Return of College Degrees

November 13, 2025: Ford's CEO warns that the U.S. is entering a skilled-trades crisis as thousands of high-paying technical jobs sit vacant. Elon Musk's unprecedented trillion-dollar compensation pack...

13 Nov 202527min

PwC's Workforce Divide, AI Agents at Work, and Amazon's $2.5B Skills Bet

PwC's Workforce Divide, AI Agents at Work, and Amazon's $2.5B Skills Bet

November 12, 2025: PwC's 2025 Global Workforce Survey exposes a growing gap between empowered and excluded workers. Across Australia, employees are already facing the reality of AI-driven job disrupti...

12 Nov 202520min

Why 600 Quit Paramount, Palantir Rejects College, and IT Joins HR to Manage AI

Why 600 Quit Paramount, Palantir Rejects College, and IT Joins HR to Manage AI

November 11, 2025: IT and HR are joining forces to manage the chaos AI is creating inside companies. A new white-collar gig economy is emerging as professionals get paid to train algorithms. Paramount...

11 Nov 202522min

Uber's Chief Technology Officer Reveals The Secrets To Staying Human Through The AI Change

Uber's Chief Technology Officer Reveals The Secrets To Staying Human Through The AI Change

Uber moves more than 36 million trips a day, a scale that would overwhelm most systems. But as AI reshapes every corner of business, even a tech giant like Uber must evolve faster than ever. The real ...

10 Nov 202554min

AI Layoffs Surge, Italy Regulates Algorithms, and the Real Threat Isn't Job Loss — It's Leadership Loss

AI Layoffs Surge, Italy Regulates Algorithms, and the Real Threat Isn't Job Loss — It's Leadership Loss

November 7, 2025: AI is rewriting the world of work. This episode covers the major shifts making headlines today: Elon Musk's warning of a "supersonic tsunami" of job losses, record-breaking layoffs a...

7 Nov 202525min

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