Ep #027: Cannabis & The Customer Experience

Ep #027: Cannabis & The Customer Experience

Forget about surprising and delighting customers. Just delight them. Close the gap between the promise you make and the experience you deliver.

Join co-hosts, David Paleschuck and Adriana Hemans as they chat with Tom Stewart, co-author of the bestselling book “Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight”. Tom will show us how businesses of all kinds – including cannabis businesses – can use service design to differentiate their services, build customer loyalty, and create lasting relationships. Some of the topics we’ll cover are:

  • What are the key elements of a successful customer service strategy?
  • How can cannabis retailers measure customer satisfaction and feedback?
  • What role does technology play in enhancing the customer experience?

Listen in to "Branding Bud Live" – weekly productive distractions for the cannabis industry, where business people come to talk about the business of cannabis.

Branding Bud Live | 100% THC | 0%WTF

Find cannabis’s best-kept secret at ⁠www.brandingbud.com

#cannabis #cannabisindustry #customer #customerservice #customerexperience #brand #branding #brandingbud #brandingbudlive

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Episoder(53)

Ep #053: 2023 Year in Review

Ep #053: 2023 Year in Review

Join Branding Bud Live co-hosts David Paleschuck and Adriana Hemans along with their guest, Kieve Huffman, CEO of Engager Global and PLANT Entrepreneurial Institute for a deep dive into the highs and ...

22 Des 202345min

Ep #052: Cannabis and E-Commerce

Ep #052: Cannabis and E-Commerce

Listen in as we navigate the complex landscape where the cannabis industry intersects with the challenges of online commerce, navigating the maze of legal regulations that pose hurdles in marketing ca...

15 Des 202346min

Ep #051: Cannabis and Online Marketing

Ep #051: Cannabis and Online Marketing

In a market where regulations often pose significant challenges, understanding the nuances of online marketing isn't just advantageous; it's crucial. From demystifying compliance hurdles to capitalizi...

8 Des 202347min

Ep #050: Cannabis and Consistency

Ep #050: Cannabis and Consistency

The power of a brand is its ability to consistently deliver on a promise. But when it comes to crafting a cannabis brand, navigating the fragmented legal market is a challenge. Join Branding Bud Live ...

1 Des 202345min

Ep #049: Cannabis and Employment

Ep #049: Cannabis and Employment

Join Branding Bud Live co-hosts David Paleschuck and Adriana Hemans as we explore the complexities surrounding working within the cannabis industry and the challenges individuals may encounter while s...

1 Des 202346min

Ep #048: Cannabis and the Race to the Bottom

Ep #048: Cannabis and the Race to the Bottom

Join Branding Bud Live co-hosts David Paleschuck and Adriana Hemans as they unravel the complexities of an industry teetering on the brink of implosion with mounting pressures, including fierce compet...

10 Nov 202343min

Ep #047: Cannabis and Activism

Ep #047: Cannabis and Activism

What is cannabis activism, and how can we take part in it? From advocating for social justice, promoting access to medical treatment, challenging stigma and misconceptions, or pushing for legislative ...

3 Nov 202344min

Ep #046: Cannabis and Craft Beverages

Ep #046: Cannabis and Craft Beverages

This week, we’ll be exploring the latest developments in cannabis-infused craft beverages. From examining the latest trends to uncovering the unique flavor profiles, sensory experiences, and infusion ...

27 Okt 202347min

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