[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Episoder(200)

[129] How an MSP Wins At Marketing in The Real World

[129] How an MSP Wins At Marketing in The Real World

In this episode, Richard Tubb speaks to Sarah Turner, a creative marketer at IT Backbone. They support cloud migration, infrastructure overhauls and build anything that their clients need. A data lead...

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[128] Why a Cyberscurity-First Service Mentality Keeps MSPs on Top of Cyber Trends

[128] Why a Cyberscurity-First Service Mentality Keeps MSPs on Top of Cyber Trends

In this episode, Stephen McCormick talks to Mitch Redekopp, CEO of Riverity Technology Services, an MSP in Canada. The company has become known as one of the top managed service providers in Saskatche...

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[127] The MSP Business Benefits of Having a Niche and a Stand-Out Website

[127] The MSP Business Benefits of Having a Niche and a Stand-Out Website

In this episode, Stephen McCormick talks to Jack Peploe of Veterinary IT Services, who won the MSP Website of the Year Award at the SuperOps MSP awards. Jack is a veterinary IT expert and ertified Eth...

2 Apr 202338min

[126] How to use Professional Services, Azure and M365 Better in Your MSP

[126] How to use Professional Services, Azure and M365 Better in Your MSP

In this episode, Richard Tubb talks to Andy Readman, Principal Consultant at Pax8 EMEA. He explains why MSPs should consider using Pax8 Professional Services.Andy’s focus is on developing the Pro Serv...

26 Mar 202354min

[125] The Amazing MSP Industry Origins of Richard Tubb: The Whole Story

[125] The Amazing MSP Industry Origins of Richard Tubb: The Whole Story

In this special TubbTalk interview, Richard Tubb becomes the guest on his own show! Team Tubb’s Community Manager, Stephen McCormick, takes over the presenter’s seat; he asks probing questions to find...

19 Mar 20231h 20min

[124] SaaS Management and Security: What MSPs Should Know to Succeed

[124] SaaS Management and Security: What MSPs Should Know to Succeed

In this episode, Richard Tubb talks to Derik Belair and Gavin Garbutt, co-founders of Augmentt, a SaaS security management and software solution. They decided to build a technology platform dedicated ...

12 Mar 20231h 4min

[123] How To Easily Implement Zero-Trust Networking for MSP Growth

[123] How To Easily Implement Zero-Trust Networking for MSP Growth

In this episode, Richard talks to Marc Barry, co-founder and Chief Product officer at Enclave. He has a Master's Degree in Applied Information Security, and a background in security across public and ...

19 Feb 202358min

[122] IT Nation Connect 22: The 3 Best Tools MSPs Should Have

[122] IT Nation Connect 22: The 3 Best Tools MSPs Should Have

In this episode, recorded live at IT Nation Connect 22, Richard speaks to experts from three different companies offering some of the best MSP tools available on the market.Ben Spector and Ted Roller ...

5 Feb 202348min

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