[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Episoder(200)

[61] The Datto Executives Live from DattoCon 19

[61] The Datto Executives Live from DattoCon 19

Richard speaks to Datto executives Ryan Weeks, Emily Glass, Mark Simon and Christian Nagele, live from DattoCon19 in Paris.Mentioned in This EpisodeDattoDattoCon19CentrastageCiscoDraytek

17 Nov 201946min

[60] The Datto CEO on his first year

[60] The Datto CEO on his first year

Tim Weller, CEO of Datto, shares his experiences of his first 12 months in the role.Mentioned in This EpisodeDattoDattoConFifosysOffice 365Microsoft Teams

10 Nov 201926min

[59] How to do awesome MSP sales

[59] How to do awesome MSP sales

Richard speaks to channel sales expert Fiona Challis about how MSPs can go from zero to hero with their sales process.Mentioned in This EpisodeNext Gen Sales AcademyCRN ConferenceMentori Program

3 Nov 201928min

[58] Performance Monitoring for MSPs

[58] Performance Monitoring for MSPs

Join Richard as he talks to Mark Banfield, Chief Revenue Officer of LogicMonitor, a SaaS platform that provides automated hybrid infrastructure monitoring and analytics. Mark talks about the role of p...

27 Okt 201943min

[57] Are you Babysitting your Staff?

[57] Are you Babysitting your Staff?

Richard speaks with Peter Melby, CEO of Greystone Technology, a globally-recoginsed MSP focused on deep client engagement, security and consulting. Despite being a highly technical organisation, Greys...

20 Okt 201954min

[56] Compliance-as-a-Service for MSPs

[56] Compliance-as-a-Service for MSPs

Richard speaks to Robert Baugh, CEO and founder of Keepabl, a compliance-as-a-service solution for MSPs. Richard speaks to Robert Baugh, CEO and founder of Keepabl, a compliance-as-a-service solution ...

20 Okt 201939min

[55] The Author of 20+ MSP Books

[55] The Author of 20+ MSP Books

In this episode, prolific author, speaker, business coach and MSP expert Karl Palachuk shares his story.Mentioned in This EpisodeKarl’s site: Small Biz ThoughtsThe E-MythSMB NationDattoConnectWiseSol...

20 Okt 20191h 5min

[54] How to Implement a PSA Tool in Your MSP

[54] How to Implement a PSA Tool in Your MSP

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard ...

13 Okt 201940min

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