[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Episoder(200)

[148] How High Performing MSPs Leverage People Power for Success

[148] How High Performing MSPs Leverage People Power for Success

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[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs?

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In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo...

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Time for another Team Tubb Travelogue!Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024...

11 Mar 202426min

[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner...

7 Mar 202458min

[146] Growth and Success Advice From The Wizard of MSP Data Migrations

[146] Growth and Success Advice From The Wizard of MSP Data Migrations

In this episode, Richard Tubb speaks to Michael Lawson, who has over15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Move...

25 Feb 202458min

[145] The Tech Nerd's Ultimate Guide To IT Career Success

[145] The Tech Nerd's Ultimate Guide To IT Career Success

In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning servic...

11 Feb 20241h

[Bonusode] The AI-Files: A Message From Richard Tubb (Almost!) to MSP Listeners

[Bonusode] The AI-Files: A Message From Richard Tubb (Almost!) to MSP Listeners

In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter.Richard explains that many MSPs prefer to listen rather than re...

7 Feb 20246min

[144] How MSPs can Learn From The Illustrious Leader of The Tech Tribe

[144] How MSPs can Learn From The Illustrious Leader of The Tech Tribe

In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its...

28 Jan 20242h 7min

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