How Bad is Airline Service, Really? And Other Customer Service Complaints
After Hours31 Okt 2018

How Bad is Airline Service, Really? And Other Customer Service Complaints

Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”

For interested listeners:

You can email Youngme, Mihir, and Felix with your comments and ideas for future episodes at: harvardafterhours@gmail.com.

Hosted on Acast. See acast.com/privacy for more information.

Episoder(210)

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In this pilot episode, Youngme, Mihir, and Felix discuss the NRA and whether the #NeverAgain movement has a chance; disagree about Facebook and the Russian influence campaign; and debate the idea of b...

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Introducing After Hours

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Listen in as Harvard Business School faculty discuss hot topics at the intersection of business and society. (Trailer) Hosted on Acast. See acast.com/privacy for more information.

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