Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.

For more great insights head to www.PublicSectorNetwork.co

Episoder(100)

Estonia's vision for a data and AI driven society: leading the world in data economy - Ott Velsberg - Episode 157

Estonia's vision for a data and AI driven society: leading the world in data economy - Ott Velsberg - Episode 157

In this episode, we explore alongside Ott Velsberg, Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications, how Estonia—a global pioneer in digital transformation—is r...

3 Nov 202522min

Securing the Queensland Olympics as the world descends - Dr David Tuffley - Episode 156

Securing the Queensland Olympics as the world descends - Dr David Tuffley - Episode 156

This episode featuring Dr David Tuffley, Senior Lecturer Senior Fellow | Higher Education Academy School of Information & Communication Technology Institute of Integrated & Intelligent Systems (IIIS),...

26 Okt 202521min

Creating the Tech Foundation to Enable Modern Digital Service Delivery: Unpacking Emerging 2026 Priorities - Jarrod Cowley-Grimmond - Episode 155

Creating the Tech Foundation to Enable Modern Digital Service Delivery: Unpacking Emerging 2026 Priorities - Jarrod Cowley-Grimmond - Episode 155

Speaking from the perspective of a non-technologist, Jared Cowley Grimmond, Deputy Director General for Water Resource Management, shares the Department's ongoing digital transformation journey in Que...

19 Okt 202518min

Insights from a Digital Transformation Advisor - Michelle Simpson - Episode 154

Insights from a Digital Transformation Advisor - Michelle Simpson - Episode 154

In this episode, we catch up with Michelle Simpson, Strategic Technology Advisor, Office of Digital Government, Department of Premier and Cabinet WA as she dives into the biggest hurdles agencies are ...

12 Okt 202518min

Building the Shield: AI and Automation in Public Sector Transformation - Dan Wilkens - Episode 153

Building the Shield: AI and Automation in Public Sector Transformation - Dan Wilkens - Episode 153

Join Amanda Garcia and Dan Wilkins, CISO for the Arizona Department of Economic Security, as they explore the intersection of AI, automation, and collaboration in public sector cybersecurity. Dan shar...

5 Okt 202519min

AI Unlocked: From Data to Government Insights - Dony Alex - Episode 152

AI Unlocked: From Data to Government Insights - Dony Alex - Episode 152

In this episode, Dony Alex, Director of the Data Centre of Excellence with the Government of Alberta, discusses how sustainable data platforms and federated ecosystems can transform siloed information...

28 Sep 202511min

Cyber-resilience, fostering skills development and supporting diversity - Stephen Woods - Episode 151

Cyber-resilience, fostering skills development and supporting diversity - Stephen Woods - Episode 151

In this episode, Stephen Woods from the WA Department of Justice explores why cyber resilience is essential for protecting sensitive public data and services. He breaks resilience into four stages—ant...

21 Sep 202522min

Revolutionizing Citizen Engagement: Digital Tools and Trust in Government - Jocelyn Baker - Episode 150

Revolutionizing Citizen Engagement: Digital Tools and Trust in Government - Jocelyn Baker - Episode 150

In this episode of Public Sector Podcast, we chat with Jocelyn, the Deputy Minister for Environment and Climate Change in Manitoba, about the transformative role digital tools are playing in reshaping...

14 Sep 202513min

Populært innen Business og økonomi

lydartikler-fra-aftenposten
stopp-verden
dine-penger-pengeradet
rss-penger-polser-og-politikk
e24-podden
rss-borsmorgen-okonominyhetene
livet-pa-veien-med-jan-erik-larssen
pengesnakk
utbytte
pengepodden-2
finansredaksjonen
okonomiamatorene
tid-er-penger-en-podcast-med-peter-warren
morgenkaffen-med-finansavisen
liberal-halvtime
lederpodden
rss-markedspuls-2
stormkast-med-valebrokk-stordalen
rss-politisk-preik
rss-pa-konto