How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560

In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success. Time-Stamped Show Notes: [00:27] Today’s Topic: How Unhappy Customers Will Make You Grow - As Long As You Do This [00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients. [01:31] So they called an all-hands meeting and found out why they lost the clients. [01:50] Eric then reached out to the clients to see what their experience had been. [02:02] If you talk to your customers, it will help you figure out what needs to be fixed. [02:26] Neil calls former clients to see why they left and he performs surveys every month for current clients. [03:14] There is a process in place now at Eric’s company to help retain clients. [04:22] You need to do whatever it takes to improve. [04:36] Talking to unhappy customers helps you grow as a business. [05:18] If you please the majority of the customer base, they will remain loyal. [05:37] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year. [06:24] That’s all for today! [06:26] Go to Singlegrain.com/Giveway for a special giveaway! Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.

Episoder(3248)

2024 bankruptcies show where the economy is really at, Are plus-sized and trans beauty queens good for beauty pageants?, and The best marketing strategy ever (Instagram)

2024 bankruptcies show where the economy is really at, Are plus-sized and trans beauty queens good for beauty pageants?, and The best marketing strategy ever (Instagram)

In episode #2762, we discuss the United States' debt, consumer debt, potential bank failures, commercial real estate, interest rates, inflation, and social issues affecting businesses. We also tackle ...

20 Jun 202421min

Canva's $26B SEO strategy, Communities gaining SEO traffic, & A cautionary tale for affiliate sites

Canva's $26B SEO strategy, Communities gaining SEO traffic, & A cautionary tale for affiliate sites

In episode #2761, we discuss Canva's valuation drop from $40B to $26B, yet they still get 209M visitors monthly and have 290K referring domains. Their SEO strategy focuses on holiday and event templat...

19 Jun 202420min

96% of sites ranking in top 10 have 1000+ links

96% of sites ranking in top 10 have 1000+ links

Need marketing help? Visit: https://www.singlegrain.com/ Want to scale your agency? Join AOA here: https://marketingschool.io/agency Want to recruit great marketers? Find the best talent here: https:/...

18 Jun 202419min

Site removes ads and traffic explodes 113%, Why Sam Sulek's views are falling, Neil’s business acquisition story, GPT-4o destroys HOA - how this will affect businesses, & more

Site removes ads and traffic explodes 113%, Why Sam Sulek's views are falling, Neil’s business acquisition story, GPT-4o destroys HOA - how this will affect businesses, & more

In episode #2759, we discuss the impact of removing ads from websites on organic visibility, the decline of fame and the importance of branding in B2B marketing, the power of webinars and different ap...

17 Jun 202424min

8-Figure Bootstrapped Agency Blueprint

8-Figure Bootstrapped Agency Blueprint

In this bonus episode, we give you a sneak peek into what our Agency Owners Association (AOA) hangouts look like. We discuss the importance of client recap reports, the potential of AI consulting for ...

15 Jun 202419min

Engagement grew on X despite controversy, research finds, Beverly Hills schools struggle to fill classrooms, $6.6M SaaS built off of YouTube influencers, What is warm outbound sales?

Engagement grew on X despite controversy, research finds, Beverly Hills schools struggle to fill classrooms, $6.6M SaaS built off of YouTube influencers, What is warm outbound sales?

In episode #2758, we discuss he effectiveness of different marketing tactics, such as influencer marketing and email marketing, and share examples of successful campaigns. We also touch on the current...

14 Jun 202422min

The marketing genius of the Kardashians, and What Eric gets out of YPO retreats

The marketing genius of the Kardashians, and What Eric gets out of YPO retreats

In episode #2757, we discuss the marketing powerhouse that the Kardashians are and how they control their messaging and connect with their audience. The conversation then shifts to Eric's YPO retreat ...

13 Jun 202419min

Gamestop's Roaring Kitty play backfires, Marketing leaders in dialogue at AI summit in New York: ‘This is 2001 all over again’, Eight Sleep's amazing SEO & brand strategy (22M monthly searches)

Gamestop's Roaring Kitty play backfires, Marketing leaders in dialogue at AI summit in New York: ‘This is 2001 all over again’, Eight Sleep's amazing SEO & brand strategy (22M monthly searches)

In episode #2756, we discuss the recent GameStop stock action, the role of influencers in driving stock price, the use of AI as a creative tool in advertising, and the importance of building a strong ...

12 Jun 202417min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
e24-podden
rss-borsmorgen-okonominyhetene
rss-penger-polser-og-politikk
finansredaksjonen
pengepodden-2
rss-sunn-okonomi
morgenkaffen-med-finansavisen
utbytte
livet-pa-veien-med-jan-erik-larssen
tid-er-penger-en-podcast-med-peter-warren
pengesnakk
okonomiamatorene
liberal-halvtime
lederpodden
stormkast-med-valebrokk-stordalen
rss-markedspuls-2
arcticpodden