The Secret to Delivering a Remarkable Customer Experience | Ep. #590

In episode #590, Eric and Neil talk about delivering a remarkable customer service experience. Tune in to find out what it takes to create amazing experiences for your customers. TIME-STAMPED SHOW NOTES: [00:27] Today’s Topic: The Secret to Delivering a Remarkable Customer Experience [00:35] If you really want to create amazing experiences that your customers love, you have to care about them. [01:00] Zappos goes above and beyond to delight their customers (fast shipping and easy returns). [01:45] Amazon bought Zappos some time ago and they are also a customer-focused company. [02:20] When Eric was in Japan, he stayed at the Prince Gallery and he found the customer service aspects remarkable. [02:36] He felt special and even minor details were attended to. [03:00] Think about creating remarkable experiences. [03:05] The Ritz Carlton does training in terms of customer experience and service; you can send your team there (for an expense), but they will learn a great deal. [03:30] Neil stayed in the Mandarin Oriental Las Vegas and he saw notes that were left for employees and the customer service mantras they lived by. [04:25] They went above and beyond at no extra cost to Neil (except for tips). [04:55] The problem with affiliate marketing, is that you are really doing it for yourself. [05:27] That’s all for today! [05:29] Go to Singlegrain.com/Giveway for a special marketing tool giveaway! Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.