Process or Technology Changes? Don’t Forget About the External Workforce feat. Thomson Reuter's Wendy Stenger

Process or Technology Changes? Don’t Forget About the External Workforce feat. Thomson Reuter's Wendy Stenger

A casual discussion with Wendy Stenger, Global Lead of External Workforce Programs at Thomson Reuters.

Whether it’s a crisis like COVID-19 or a merger or a rollout of a new technology, these changes will drive new processes that your company will need to adopt. Usually, businesses invest significant time for change management with their employee workforce but forget about external workers like contractors or temporary staff that provide key support.

In this discussion, Wendy will share why it’s important to include contingent workers in planning for new process changes and how to communicate those changes. Below are a few more questions that will guide the chat:

  • How can you include contingent workers in process change discussions?
  • What’s the role of the Contingent Workforce program team?
  • How do you get process changes to the right parties (e.g. suppliers, workers, MSP, etc.)?
  • What are some tactical examples of new protocols that you implemented?

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